Supervisor, Order Entry

Job Summary/Objective 

This position has responsibility for overseeing all aspects of the Order Entry operations.  Included in this position is the setting of the department’s job objectives as well as setting specific, measurable, action oriented, realistic and timely goals.  The principal responsibilities include designing, implementing and managing MedVantx Order Entry operation, manage workflow between queues, provide internal support, be a Subject Matter Expert, and manage a team of Order Entry Technicians. 

Key Responsibilities:   

• Manage, develop, and implement a quality improvement program for the OE Team 
• Develop spreadsheets to analyze statistical data to ensure company goals related to the Medvantx program goals are being met 
• Report daily, weekly and monthly results related to volume trends, customer date, historical data, etc. 
• Promote and develop process enhancements and solutions to maximize department efficiencies
• Develop and manage staffing model to appropriate FTE levels for the OE staffing model
• Schedule and conduct weekly and monthly meeting agendas
• Manage and provide support for OE operations including, but not limited to:
• Data Entry
• Enrollment analysis
• Workflow management
• Demonstrated professionalism, courtesy, and discretion in dealing with both internal and external customers
• Promotes goodwill encouraged good business practices
• Demonstrates good decision making skills and problem solving techniques
• Other duties as assigned 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Individuals must possess strong interpersonal communication skills and solid customer service management experience including sales/telemarketing, strategic planning, organizational skills, data reporting and analysis, and a keen eye for detail. 

 Physical Demands 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 20 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Work Environment 

• Ability to sit at a computer terminal for an extended period of time. 

Supervisory Responsibility 

• Supervision of 20 Order Entry Associates
• Conduct 1:1’s, team meetings, annual reviews, etc.
• Manage workflow
• Corrective Action/Manage attendance
• Perform quarterly side-by-sides
• Perform quality monitors and coach when needed
• Hold yourself and others to the highest standard set forth by Medvantx 

Other Duties 
 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.