Service Agreement Manager

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Customer Value Agreement Manager is responsible for the performance of our contract administrators and the financial health of our preventative maintenance service agreement business in a manner that reflects the company’s vision of working as “One Professional Team.” This manager will create data visualizations, analyze trends, and advise senior leaders on the status of quoted/active/expired contracts.

Pay range:  $64,000.00 - $88,400.00 Annually
Pay is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Oversee CVA enrollment process
• Analysis of contract performance ensuring financial health on existing contracts
• Manages contract balance sheets and provides necessary documentation for tax and audit purposes ensuring balance sheet and profit & loss statement accounting is accurate
• Manage a team of contract administrators
• Builds standard work processes related to contract administration and trains the organization on these processes
• Creation of monthly reports on contract performance to inform service leadership on performance
• Manages requests for administrative materials
• Manages DBS data interface and data validation
• Ensures deferred and electronic invoicing is complete monthly
• Reviews work orders for proper contract billing
• Reports TM&R financial statement monthly
• Supports Equipment Management staff to ensure maintenance and repair work orders are opened on time with correct information
• Collaborates with service teams to ensure work order data is accurate for contracts
• Other duties as assigned by manager

Supervisory Responsibilities:

• Hire, train, direct, and develop staff
• Provide regular performance feedback and conduct annual performance reviews for team of contract admins

Required Education and Experience:

• High School Diploma or GED
• Some College or Trade School Preferred
• Some leadership experience preferred
• 3-5 years accounting or project finance experience
• 3-5 years administrative/clerical experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Intermediate knowledge of Microsoft Word, Outlook, PowerPoint, and Excel
• Intermediate knowledge of DBS

Travel Requirements:

• 10- 25%

Work Environment:

• Noise: Quiet
• Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Salary : $64,000 - $88,400