Patient Services Representative

Wake Radiology
Raleigh, NC Full Time
POSTED ON 8/1/2024 CLOSED ON 8/25/2024

What are the responsibilities and job description for the Patient Services Representative position at Wake Radiology?

Wake Radiology is seeking a second shift (1:30pm-10:00pm Monday - Friday) Patient Services Representative to provide administrative, clerical and receptionist support in our Raleigh office.

Major Position Functions:

  • General clerical assistance to the medical staff in the outpatient offices.
  • Primary contact for receiving phone calls and greet and register patients as they arrive in the office.
  • Receives and distribute patient paperwork to conduct the patient interview.
  • Receives, files and coordinates all referrals to include notification of insurance providers for prior authorization and services covered verify insurance information.
  • Process and enter outside account information into internal computer system, process mail incoming and outgoing.
  • Prepare the next day’s schedule, including reminder calls to the patients and making copies of the schedule.
  • Ensure all authorizations are ready for the next day.
  • Contact patients that have collection balances outstanding to ensure payment arrangements.
  • Assists with other functions as assigned by the supervisor
  • Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
  • Investigate and follow through on unusual orders or requests for service or information.
  • Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.


Requirements:

  • High school diploma or equivalent.
  • 2 years medical office experience is preferred. Prior radiology experience is helpful.
  • Ability to work with a variety of patients.
  • Computer knowledge and ability to type required.
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