What are the responsibilities and job description for the Call center representative position at Wakefield & Associates?
Call Center Representative (Healthcare)
ESSENTIAL JOB DUTIES
- Assist in resolving consumer accounts by answering healthcare service questions; suggesting options for account resolution.
- Maintain consumer records by updating account information.
- Resolve accounts by clarifying consumer concerns. Identifying and explaining the best available option to solve the problem;
- Process consumer payments appropriately.
- Contributes to team effort by working assigned tasks
SKILLS / QUALIFICATIONS
- Professional telephone presence
- Excellence verbal communication skills
- Prior Customer Service experience and / or Call center experience preferred
- Healthcare Knowledge helpful
- Problem Solving / Analytical Thinking
- Verbal communication Skills
- Conflict Resolution
- Ability to Multi-task
Excellent benefit package available including :
Medical, Dental, Short-term Disability, Long-term Disability, 401k, Christmas Club, Life benefits, FSA, PTO, Paid Holidays, Monthly bonus program.
Salary will be dependent upon qualifications and experience.
Salary will be dependent upon qualifications and experience.
Compliance :
Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility.
Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office
RMB Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to and will not be discriminated against on the basis of, race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
Job Posted by ApplicantPro
Last updated : 2024-05-24
