What are the responsibilities and job description for the Account Manager position at Walden Security?
Account Managers manage, supervise and coordinates the activities, at the field level, of all assigned Security Officers and executes all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedures.
Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals and many others.
Other duties may be assigned by the Branch General Manager / Senior Operations Manager:
• Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image;
• Provides input to the development of service strategy and research and development of new and emerging services;
• Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling and equipment needs;
• Takes a proactive role in meeting client needs; meet with clients regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction;
• Ensures all established costs, quality, and delivery commitments are met;
• Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints;
• Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage;
• Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports;
• Partners with Human resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meets corporate training standards;
• Meets all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets;
• Reconciles security logs against shift responsibilities and patrols; reviews incident reports prior to submitting to client and coordinate preliminary investigations;
• Performs account audits and off-hour visits, completing required documentation;
• Develops / maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff;
• Manages uniforms, equipment, supplies & vehicles needs at each client site; maintains inventory of equipment.
• Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly.
Requirements:
• Associate’s degree and a minimum of two years management experience in security or related field; or equivalent combination of education and experience.
• Microsoft Office software, eHub (preferred) and working knowledge of Internet programs.
• Valid State Driver’s License, CPR/AED/First Aid Certification (if applicable).
• Valid Security Officer License if required by the state.
• State Armed License, Certification in the use of weapons if required.
• Ability to pass a criminal background check and drug test.
• Available as needed to meet business needs.
Salary : $45,000 - $55,000
