Business Process Specialist

Assesses requirements for internal business processes, ensuring compatibility with organizational strategic goals. Implements new processes, evaluates existing processes, and recommends optimal solutions and improvements. Documents models of new or existing processes and facilitates stakeholder groups to consensus regarding new business process design, which may include the high-level requirement recommendations for additional processes, operational needs, and business expectations of supporting systems.

Essential Job Duties:

• Analyze business unit needs and objectives to determine how they intersect with and must be supported by sales, accounting, marketing, tax, and other operational support areas.
• Ensure needs across multiple business units align into a single vision that can be achieved by people, process, technology, or combination.
• Document high-level business requirements that must be achieved across all concerns, ensuring the focus is beyond the business system and originating requestor view, and is instead oriented toward outcomes and objectives.
• Serve a subject matter expert (SME) in working with IT professionals who will help identify technical solutions to meet objectives.
• Evaluate existing procedures and recommend improvements.
• Leverage processes such as interviews, documentation analysis, workshops, surveys, site visits/observation, business process analysis, and use case scenarios to understand and identify the full extent of business solutions required to achieve objectives.
• Partner with business unit owners and business operations management on strategic initiatives to make sure goals are clear and vision is aligned with business objectives.
• Develop documentation to support analysis and improvement including process maps, gap/problem analysis, and estimated levels of return on investment.
• Maintain key metrics and performance indicators and compile data in concise reports and scorecards that are useful for analysis and decision-making.
• Assumes other duties as assigned.

Supervisory Responsibilities:

• Not responsible for supervising employees.