Information Technology Tech

Position Summary

Under the supervision of the Director of ITS, the Information Technology (IT) Technician provides troubleshooting, maintenance and technical assistance for all College users of computers and peripheral equipment located in individual faculty and staff offices, classrooms, laboratories, and work areas.

POSTING DATE: APRIL 12, 2024

SALARY: Appropriate placement on Salary Schedule E3 04 (range: $38,979 - $56,128).

ANTICIPATED START DATE: JUNE 1, 2024

The position will be based initially at the Wallace Campus in Dothan.

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

Essential Duties and Responsibilities

ESSENTIAL FUNCTION: IT Systems Support. Provides support for College users.

• Schedules, delivers and provides setup for computers and equipment needed for academic and administrative purposes.
• Installs, maintains, troubleshoots and provides support for computer hardware, software, and network services.
• Installs, maintains, and troubleshoots instructional technology, including projectors, televisions, screens, touch screen monitors, etc.
• Performs telephone hardware installation.
• Responds to trouble calls on equipment or applications, diagnoses problems, and provides local or remote testing and support.
• Assists users in resolving software problems and questions.
• Assists in maintaining administrative system connectivity, including server maintenance and backups.
• Assists in maintaining the College's Ethernet LAN/WAN to ensure all users have required access.
• Assists with installation and configuration of computer software, applications, or upgrades on College-owned information technology systems; including personal computers, tablets, virtual desktop clients, cell phones, and connections to the data networks.
• Assists in the installation and maintenance of security cameras
• Assists in maintaining inventory of IT resources.
• Assists in removal and disposal of outdated supplies and equipment.
• Provides support for video teleconference system users.
• Serves on college committees when requested.
• Performs other duties as assigned.

• Reports to work on time, at appropriate workstation or department during all departmental/position scheduled work days and during all departmental/position scheduled work hours.
• Understands that failure to report for work and/or reporting late without prior approval are unacceptable practices and will result in disciplinary action.
• Performs a productive full day’s work.
• Ensures that service to students and the general public is top priority.
• Demonstrates a considerate, friendly, respectful and constructive attitude toward fellow employees and students.
• Adheres to all College and System policies and procedures.

Qualifications

• Possession of an associate’s degree or higher in computer information science, information science, management information systems, or a related field is required.
  OR
  Possession of an associate’s degree or higher from a regionally accredited institution with a minimum of two years of in-field experience is required.
• Ability to work non-standard hours and extended hours as necessary is required.
• Ability to lift up to 50lbs, climb ladders and work in confined spaces is required.
• Bachelor's degree in IT related field is preferred.
• Experience using Microsoft System Center Configuration Manager for imaging and software distribution preferred.
• One year of experience working in system/network operations is preferred.
• Previous experience in an education setting is preferred.

Application Procedures/Additional Information

Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a completed application packet in order to be considered for this position. A complete application packet must be received no later than 12:00 pm, Friday, May 3, 2024. Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. A complete application packet consists of:

• Completed Wallace Community College employment application
• Current resume
• Cover letter describing specifically how your experience and qualifications meet the required qualifications.
• For candidates with an associate degree that is not disciplined specific (CIS, IS, or MIS), employment verification letter(s) verifying a minimum of two years of work-related experience (such as installing and troubleshooting PC's on local area networks). Letter(s) must include employment dates and job title and be on official letterhead with an authorized personnel signature. If an employment verification cannot be obtained, i.e. business is no longer in operation, an applicant may submit copies of appointment letters or contracts or pay stubs or W-2 forms to verify the minimum required 2 years of experience.
• Appropriate transcript identifying the applicant, institution, date degree conferred, and verifying the applicant has received the minimum of an associate's degree. Transcripts may be unofficial for the application process but they must identify the applicant, institution, degree earned and the date the degree was conferred. (A copy of the diploma will not suffice). NOTE: If employed, official transcripts will be required at that time.
  

• ALL APPLICATION MATERIALS MUST BE SCANNED. It is recommended that you have digital (such as pdf) copies of your cover letter, resume, employment verification documents (if applicable), ALL required transcripts, and any other document identified in the vacancy announcement ready when you begin the on-line application process. You will be given the opportunity to upload these during the process. If you need assistance scanning documents, please contact:

• WE DO NOT ACCEPT FAXED OR E-MAILED application materials.
• When you finish the steps to apply, you will receive an on-screen notice that you have successfully applied. HOWEVER, this notice does not mean your application materials are complete in accordance with the vacancy announcement. It is the responsibility of the applicant to ensure they have submitted all necessary application materials in accordance with the vacancy announcement.
• All correspondence with applicants regarding the College's search process will be sent via e-mail.

In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from a criminal background check. Wallace Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.

If you have a disability and require accommodations, please notify us at (334) 556-2519.

Wallace Community College is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System, including postsecondary institutions under the control of the Board of Trustees, that no person in Alabama shall, on the grounds of race, color, disability, sex, religion, creed, national origin, age, or other classification protected by Federal or State law, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Wallace Community College will make reasonable accommodations for qualified disabled applicants or employees.

The College reserves the right to withdraw this job announcement at any time prior to the awarding.