Specialist II, GBS

Position Summary... What you'll do... At Walmart we are always “Happy to Help” The Walmart Enterprise Business Services Contact Center specializes in providing best-in-class service to suppliers, and associates, via phone, webform, and email. We are a metrics driven center, high-volume center managing more than 200k contacts per year. We Invest in You! At Walmart, we focus on the growth and career development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations and building relationships with our internal and external partners. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. Essential Job Functions As an EBS Contact Center agent, you will take a high volume of incoming calls, and written inquiries from suppliers, and associates while navigating multiple systems to aid in answering questions and resolving issues. EBS Contact Center agents must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, and dedicated to making a difference. The Preferred Requirements: Customer Service Experience in a Contact Center role. Experience in working in a remote environment. Walmart Supplier/Walmart Store communication experience. Proficient with Microsoft Office programs (Outlook, Word, Excel) High school diploma or GED Successful completion of mandatory training Location:  Work from Home in Approved States Hours:  Monday – Friday between the hours of 7AM and 5PM CST Associate Benefits: Based on eligibility by position and other terms and conditions of the plan documents. Multiple Health Plans Matching 401K Stock Purchase Plan Paid maternity and parental leave And much more. Live our Values - Culture Champion • Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics, and compliance. Servant Leadership • Is consistently humble, self-aware, honest, and transparent. Embrace Change Curiosity & Courage • Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks. Digital Transformation & Change • Implements and supports continuous improvements and willingly embraces new digital tools and ways of working. Deliver for the Customer Customer Focus • Delivers results while putting the customer first and applying an omni-merchant mindset and the EDLP and EDLC business models to all plans. Strategic Thinking • Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans. Focus on our Associates Diversity, Equity & Inclusion • Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs. Collaboration & Influence • Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work. Talent Management • Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others’ contributions and accomplishments. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Finance/Accounting, Information Systems, Managing Departmental Payroll Bachelors: Finance, Bachelors: Information Technology, Bachelors: Mathematics Primary Location... 805 SE MOBERLY LN, BENTONVILLE, AR 72712, United States of America About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.