Assistant Manager

Frontend

Job Responsibilities

• I take care of the customers.
• I tour my areas to validate work is complete.
• I own the P&L and business plans to improve the financial health of the store.
• I create plans for the business to improve the customer experience in my store.
• I am responsible for all talent in my area including recruiting, hiring and development.
• I reinforce what teamwork should look like and ensure team leads support that vision.
• I maintain a total store mindset while having end-to-end ownership of my area.
• I review, model, understand and teach store processes and procedures using the Process Guides.
• I must follow up on outstanding attendance exceptions and escalate adherence concerns to the People Lead/Store Manager as needed.
• I am responsible for ensuring compliance on the frontend, with all federal, state, and local regulations.
• I follow up daily on customer survey’s in MYCustomer (Medallia App).
• I ensure alerts are actioned and closed within the 72-hour action period.
• I ensure the customer is satisfied by resolving the issue quickly and gaining their trust to shop with us again.

• I verify and place weekly orders for SFS packaging supplies
• I make sure that the FedEx trailer is ready for pickup
• I communicate with my Digital Ops. Lead and local FedEx hub if there is an issue

My Contribution to Team Success

• I provide role clarity to the teams when needed.
• I confirm associates understand team goals and expectations.
• I develop my team leads and schedule time to review areas where I can support the team.
• I identify career paths for associates, determine top talent and staff the teams appropriately.
• I empower my associates to take ownership of their work.
• I recognize associates for a job well done!

I own the frontend.

I am responsible for completing the salaried management section of the Cash Management routine. In my absence, a Coach from another area will need to complete these duties on my behalf.

Team Mission: Deliver best-in-class customer experience.

Associate Ownership: Owns 5-star metric and champions W member experience.

Outlying Hourly Supervisors that have a register

• I checkout my register till in the morning and work with another associate for safety.
• I have a register key and conduct overrides for my associates and neighboring departments.

Cash Management

At store opening (or by 9:00 a.m.)

• Replenish the recycler (as needed)
• Empty reject cassette
• Remove $0.50 & $1.00 Coin from Recycler – if applicable
• Empty overflow cassettes (Carrier days only)
• Audit external vault
• Verify deposits
• Checks
• WIC (if applicable)
• Recycler Drop Vault

• Scan other deposits into the cash recycler
• WIC (if applicable)
• Checks
• Foreign currency – Non ABDF

• Complete daily reporting

Weekly as needed

• Clean recycler lower transport area
• Research long and shorts

Monthly/Quarterly as needed

• Clean recycler lower transport area
• Manage chargeback disputes
• Execute Emergency Processes
• Cash inventory management
• Cash recycler down/offline process down due to cleaning, maintenance, power outage or recycler issue
• Cash recycler down the offline log Closing the frontend due to a natural disaster

Cash Office Controls

At store opening

• Verify deposits
• Checks
• WIC (if applicable)
• Recycler Drop Vault

• Replenish Cash Recycler
• Prepare cash deposit (only on days of bank carrier service)
• Scan deposits into recycler
• Complete External Vault Audit

When Bank Carrier Arrives

• Release deposits (Check, Drop Vault, Cash, and Fuel deposit)
• Manage carrier process (ELM and Non-ELM Process )
• Carrier login
• Change order
• Deposit pickup

• Receive change order

Before End of Business Day

• Perform Lottery Reconciliation
• Perform returned check research (via CPRS)
• Receive Money Order & Lottery Stock
• Verify Daily Completion of Till Check In

Daily as needed

• Manage audits
• Register
• Coins (select stores only)
• Cash Recycler Self
• Cash Recycler Manual
• External vault

• Manage Cash Fund Transfer (CFT)
• In and out
• Paid and left behind merchandise
• Non-merchandise left behind
• Checks
• Guidelines and accounts / divisions

• Review / Reconcile daily reports
• Register till check out
• Register till check in
• Cash long/shorts (Report discrepancies over $100 unresolved /unrecoverable to store manager and MAPM)
• Review/sign Bank Activity Report
• Research 926 CFT FAQ

• Perform recycler audit when:
• There is a variance ≥$100 in the External Vault audit
• There is an unexplained cash out of balance

• Submit 1099 Forms
• Manage key controls
• Arm/disarm alarms
• Manage Controller room
• Logbook
• Access

• Ensure Key Control Policy and job aid are observed

Weekly as needed

• Mail restitution checks received (Restitution Envelopes #573227856)

Monthly/Quarterly as Needed

• Review and research
• P&L
• General Journal

• Review active users in Operator Maintenance (cash recycler, external vault)
• Change external vault and recycler combinations

Lottery

At store opening

• Verify previous day “End of Day Process” completed
• Make sure lottery sales are reconciled (select stores)

Daily as needed

• Perform lottery kiosks pickups, Non-BNR SCO reset
• Confirm Frontend Team Leads assign the lottery control remote to an associate with visibility to the kiosk
• Verify kiosk instock and resolve kiosk error codes
• Perform additional kiosk pickups as needed
• Only assign lottery trained associates to the lottery terminal

Kiosk

• Verify all coin operated and service kiosk are operational, call for service if necessary
• Verify kiosk and area around them is clean

Independent Service Operator (ISO) Space (If Applicable)

• Verify no merchandise is within 5 feet of ISO entrance or blocking windows (Refer to ISO Handbook in Process Guide for guidelines)
• Meet with ISO manager partner

Service Desk

Daily as needed

• Validate returns
• Make sure equipment is functioning (Money Order, Menu Boards, Registers)
• Verify returns have been picked up from the Service Desk

Money Services

Daily as needed

• Assist with resolving customer transaction issues
• Review the Financial & Retail Services reporting page for performance and training needs
• Verify Money Card and Gift Card instock
• Verify Fraud and Contact information is available for customers
• Verify Credit Brochure is behind counter out of reach of customer
• Make sure Services Team Associates have completed required training (AML, Daily Question)
• Read POCS Banners for vital Financial Store Communications

Registers

Daily as needed

• Manage register assignment
• Conduct register resets
• Escort tills to/from remote registers

Customer Service

Daily as needed

• Assist with pickup
• Sell lottery tickets
• Redeem lottery tickets

People

At store opening

• Ensure area is staffed appropriately

Daily as needed

• Connects with team leads on team performance
• Conduct huddle meeting
• Make sure Frontend Team Associates receive training through the Academy App
• Manage associate scheduling, PTO requests, and attendance
• Conduct coaching (CBWA)
• Review applicants
• Interview applicants
• Reinforce the use of the Academy App for learning
• Reinforce the use of the Me@Walmart App for
• Associate availability
• Shift swap
• Unfilled shifts

Shrink & Safety

As needed

• Review Shrink & Safety tasks
• Monitor progress on Shrink & Safety Plans
• Make sure all incidents are logged in the Shrink & Safety Tool

General

Daily as needed

• Conduct safety sweep on parking and frontend
• Work product recalls that come through registers
• Order supplies
• Review AMP tasks
• Complete Daily Question on Financial Services Tab
• Manage store record storage boxes
• Ensure Payment Card Industry (PCI) Compliance
• Provide customers with fraud brochures
• Verify Compliance signing is correct

Periodic Tasks

• Execute Emergency Procedures
• Cash Inventory Management
• Cash recycler down
• Offline process down
• Manage the offline log
• Closing the frontend due to a natural disaster

• Process UTV paperwork

• Update licenses posted on the wall
• Review state WIC information monthly
• Update Missing Children’s Board monthly
• Register definition updates
• Inventory preparation

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Township of Deptford, NJ 08096: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 4 years (Preferred)

Work Location: One location

Salary : $1 - $1