HomeLines Team Lead

Job Description

Apparel/Home Department Manager

This position is responsible for assisting in the operation of multiple departments. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns; zoning the area; a rranging and organizing merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment.

Performs competition shopping in accordance with company and legal policies and procedures by utilizing appropriate equipment and tools; c ompleting and maintaining lists and reports; and communicating changes and issues to management.

Maintains merchandise presentation by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and o rganizing product displays; signing and pricing merchandise appropriately; and securing fragile and high-shrink merchandise.

Organizes and maintains the apparel department by following rack rules; creating an appealing presentation for the customer; following fashion m erchandising guidelines; and processing and displaying clothing.

Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; maintaining a safe shopping environment; and appropriately representing a nd supporting the company's mission.

Receives and stocks merchandise/supplies from distribution centers and suppliers throughout the facility and organizes and maintains facility by following company procedures; utilizing equipment appropriately; merchandising; and completing and retaining required paperwork, logs, and other d ocumentation.

Provides hardware services to customers by labeling paint cans; mixing; tinting; matching paint; duplicating keys; and cutting chain using appropriate m achines and tools.

Maintains the fitting room in accordance with company policies and procedures by folding and hanging clothing; ensuring pricing labels/tickets are attached; returning merchandise to appropriate departments; processing defective merchandise; answering phone for entire facility; and monitoring t he area for shrink, security risks, and safety.

S upports the achievement of financial goals by managing Customer Inventory Flow Process and SWAS planning.

Provides supervision in the department areas by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and e valuation of associates.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and a ddressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; a nd assisting management with correcting ethical and compliance issues and problems.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and m odeling and helping others with how to adapt to change or new challenges.

Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Leads Inventory Operations - Helps associates understand and apply safe and correct ways to handle, move, and display goods, and does the same in own work. Carries out the inventory process to help improve replenishment and receiving and to reduce shrinkage. Identifies poor inventory practices and low in-stock levels in assigned area, and reports them with ideas for corrective action. Demonstrates and helps others with the safe and p roper use and maintenance of inventory tools and equipment.

Enhance Experience in the Store - Supports the store of the community merchandising concept and suggests merchandise to management that meets the needs of local customers. Plans for customer service and sales based on events outside the store (for example, weather, gas prices, local events). Stays current on competitors' prices, products, and displays to suggest to management ways to improve the store. Recommends ways to provide a convenient, safe, and pleasant shopping experience for customers. Shows associates how to address customer, merchandise, and store issues.

Published On 04/19/2012 This job description supersedes all prior descriptions Page 1 of 4
WMF6796

Job Description

Apparel/Home Department Manager

Leads Merchandising Operations - Proactively identifies customers who need help and provides accurate information on products and services.
Models and helps others with how to identify and meet customer needs in a timely manner. Identifies problems with products, services, and work areas, and takes steps to fix the problem. Helps others with safe and proper use and maintenance of equipment and supplies, and does the same in o wn work.

Leads Hardware Operations - Models and helps Associates with how to use safe and correct ways to cut chains, make keys, and mix paint.
Proactively identifies Customers who need help and shares accurate information with them on hardware products and services. Models and helps others with how to provide hardware services, display items, and meet Customer hardware needs. Identifies Customer issues and concerns, security risks, shrink opportunities, and problems with hardware products, services, and work areas, and fixes or reports the problem. Demonstrates and helps o thers with safe and proper use and maintenance of hardware equipment, machines, and supplies.

Leads Apparel Operations - Proactively identifies Customers who need guidance on apparel items and helps them select apparel items. Models and helps others with how to use apparel sales and presentation techniques (for example, rack rules) to meet Customer needs. Identifies Customer issues a nd concerns, unsafe displays and fixtures, and problems with apparel products, services, and work areas, and takes steps to fix problems if possible.

Fitting Room - Follows proper procedures to prevent theft when checking and maintaining the Fitting Room area. Assists Customers with fitting room rules and guidelines. Reports Customer issues and concerns, shrink opportunities, and problems with fitting room services and conditions. Properly c leans and secures fitting rooms.

Customer/Member Centered: Satisfy the Customer/Member - Uses information and feedback to determine customer/member expectations. Works with others to exceed customer/member expectations. Seeks out ways to improve customer/member service. Teaches others how to find and use r esources to respond to customer/member requests.

Planning and Improvement: Plan for and Improve Team Performance - Plans work based on business priorities and explains to others what is needed t o get work done. Identifies and oversees the tasks needed to reach goals. Looks for and suggests ways to improve performance and results.

Influence and Communicate: Communicate and Promote Commitment - Gives the information needed to gain support for ideas or plans. Builds trusting relationships and works with others to reach goals. Shares clear priorities and work practices with others. Prepares written work that is a ccurate and complete. Communicates in a respectful and professional manner.

Adaptability: Adapt to Requirements - Adapts to changing demands and business needs. Encourages and embraces change, even when others hesitate. Builds the knowledge and skills to handle challenges and tasks. Sets an example for others when implementing changes (for example, r eadily carries out improvement efforts, handles change-related issues). Shows support for, commitment to, and trust in changes.

Judgment: Make Informed Choices - Makes timely and effective decisions, even when information is not clear. Identifies and uses policies, procedures, and guides to make the right choices. Uses resources, data, tools, and facts to set priorities and make informed decisions. Identifies what m ight be a problem and corrects it or clearly describes it to those who can correct it.

Execution and Results: Oversee Work and Get Results - Makes sure work is completed to expectations. Executes plans and manages own and others' time so that priorities are met. Gives others the support and information they need to get results. Organizes tasks and makes sure they are c ompleted on time.

Ethics and Compliance: Oversee Performance to Ethical Standards - Clearly explains policies and procedures and teaches others how to act in accordance with them. Guides associates on how to use the highest standards of integrity and ethics in their work. Helps managers find and correct e thical and legal problems. Treats all associates fairly and with respect.

Talent: Provide Information and Feedback - Guides and teaches associates on how to perform their work. Assigns tasks to associates and provides the tools they need to carry them out. Gives clear, constructive feedback on performance to associates and leaders. Recognizes associates for their p ositive contributions. Shows concern for associates and is available to meet with them. Looks for and follows up on developmental opportunities.

Physical Activities
T he following physical activities are necessary to perform one or more essential functions of this position.

O bserves associate, customer, or supplier behavior.

E nters and locates information on computer.

M oves up and down a ladder.

P resents information to small or large groups and individuals.

C ommunicates effectively in person or by using telecommunications equipment.

Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.

Published On 04/19/2012 This job description supersedes all prior descriptions Page 2 of 4
WMF6796

Job Description

Apparel/Home Department Manager

G rasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

V isually verifies information, often in small print.

R eads information, often in small print.

V isually locates merchandise and other objects.

R eaches overhead and below the knees, including bending, twisting, pulling, and stooping.

M oves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.

Work Environment
W orking in the following environment is necessary to perform one or more of the essential functions of this position.

W orks overnight as required.

W orks varying shifts as required.

Entry Requirements

• Minimum Qualifications
• W ill successfully complete all job required trainings and assessments.

Preferred Qualifications
B achelor of Science in Business Management and Leadership through Live Better U and Bellevue University

Published On 04/19/2012 This job description supersedes all prior descriptions Page 3 of 4
WMF6796

Job Description

Apparel/Home Department Manager

Signature
I have read and understand the essential functions for this position and certify that:

I have the ability to perform the essential functions of this position either with or without a reasonable accommodation.

I do not have the ability to perform the essential functions of this position either with or without a reasonable accommodation.

Associate/Applicant Printed Name Associate/Applicant Signature Date

Published On 04/19/2012 This job description supersedes all prior descriptions Page 4 of 4
WMF6796

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Lorain, OH 44053: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

Salary : $18 - $-1