What are the responsibilities and job description for the Customer Service Manager position at Walter E. Nelson Co?
CUSTOMER SERVICE MANAGER
Walter E. Nelson Company, the NW largest family owned Janitorial, Paper, & Chemical Supplier, is looking for a Customer Service Manager to join our team
Duties & Responsibilities:
- This position would entail managing a team of Customer Service Representatives processing orders.
- Working with the Warehouse and Transportation Manager to facilitate order fulfilment.
- Working with Sales pertaining to price management.
- Maintain lines of communication with sales team about back orders, pricing, customer complaints.
- Communicated customer contacts with contracts dept.
- Inputs new accounts in the system
- Works directly with customers to ensure customer satisfaction.
Qualifications desired:
- Degree from a 4-year college or technical school or equivalent combination of education and experience.
- Three years related experience and/or training or equivalent combination of education and experience managing employees and C/S related management duties
Benefits include: o Health /Dental/Vision Insurance o 401K Plan o Short Term and Long Term Disability Plans o Sick and Vacation Time
Job Type: Full-time
Pay: $70,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
COVID-19 considerations:
Masks Required.
Ability to commute/relocate:
- Portland, OR 97217: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Work Location: One location
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