Director of Infrastructure Operations

Job Description

Walton Enterprises is seeking a skilled, highly motivated, and entrepreneurial individual to join the team as a Director of Infrastructure Operations. The ideal teammate will have a proven track record and demonstrated ability for leading the planning, design, and implementation of stable, secure infrastructure operations and modernization initiatives as we continue our journey towards full cloud computing.

Our Commitment to Diversity, Equity, Inclusion and Belonging

We are committed to embedding diversity, equity, and inclusion throughout the organization to foster an environment where all associates THRIVE and belong. We do this by creating:

• a culture committed to continuous learning that recognizes and values differences
• an environment of respect and connection to learn from the richness of identities, experiences, and perspectives
• fair access for all to opportunities for growth and advancement

About the Position

You’ll join a top-notch team and will provide leadership in the day-to-day maintenance and operations of compute, storage, voice, video, data, network, and cloud computing environments. This role will be responsible for providing streamlined, efficient, and effective technical support services (device management) across the WEI ecosystem. Deep experience in combining industry best practices with day-to-day planning and management of internal and third-party infrastructure and operations is key.

What you will do

Responsibilities

• Leads planning, development, implementation, and communication of the organization’s infrastructure solutions, technology, and processes.
• Monitors the effectiveness of the delivery of Infrastructure and Operational Support services and implements process revisions to drive continuous improvement.
• Establishes operating metrics that drive productivity, efficiencies, staff management, and operational excellence.
• Establishes standards and processes to ensure efficient, effective, highly stable devices (laptops, cell phones) that are easy to use.
• Partners with the cybersecurity team to ensure that the infrastructure meets all security requirements and continues to evolve over time to meet changing needs and best practices.
• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations.
• Develops and maintains relationships with external technology vendors and service providers to ensure alignment in goals and seamless execution.
• Participates in change control board process for review and approval of impacting changes.
• Participates in the development and review of IT budgets.
• Provides leadership, supervision, coaching and guidance across the team to achieve organizational and departmental goals and create a high-performing workforce.
• Partners with IT leadership, business leaders and service providers to provide strategic solutions and operational efficiencies.
• Performs other related duties as assigned.

Who we are looking for

Qualifications required for your success

• Bachelor’s degree in Computer Science required; master’s degree or MBA preferred or commensurate experience in lieu of degree.
• Minimum of fifteen (15) years of demonstrated progressively responsible experience and successful operation of Infrastructure Operations teams and complex cloud technology environments.
• Excellent project management skills and attention to detail.
• Experience managing vendor relationships and reviewing vendor contracts, statements of work and related documents for infrastructure services and solutions.
• Minimum of ten (10) years of staff management, development, mentoring, providing performance feedback and regular evaluation of team members to achieve success.
• Demonstrated individual leadership and team building skills across experience levels and various parts of the organization.
• Knowledgeable in current technology trends including the impact of cloud and operations automation on IT Operations and service delivery (support models, service level agreements).
• Must have strong communications and relationship-building skills and the ability to interact effectively with senior leadership.

Personal attributes that support your success

• Ability to function as a trusted advisor to principals and colleagues while demonstrating expertise and integrity
• You are helpful, a collaborator, and show respect while collaborating with others
• You are results oriented and exercise sound judgment in your work
• A lifelong learner, who is inquisitive and solves problems with bold thinking and innovation
• A visionary who plans with imagination and wisdom
• You are dedicated to achieving excellence and work with others to tackle the tasks at hand

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.

About the IT Department

The Information Technology Department provides a suite of services including hardware and software support, custom application development, cybersecurity, networking, and tools for software integration. These services are provided to Walton Enterprises, the Walton Family Foundation and to Walton Family Entities.

About Walton Enterprises

Walton Enterprises supports the personal, philanthropic, and business activity for the Walton family. We are a family-led organization, supporting multiple generations of Sam & Helen Walton’s family.

Walton Enterprises is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Basic Qualifications

• Bachelor’s degree in Computer Science required; master’s degree or MBA preferred or commensurate experience in lieu of degree.
• Minimum of fifteen (15) years of demonstrated progressively responsible experience and successful operation of Infrastructure Operations teams and complex cloud technology environments.
• Excellent project management skills and attention to detail.
• Experience managing vendor relationships and reviewing vendor contracts, statements of work and related documents for infrastructure services and solutions.
• Minimum of ten (10) years of staff management, development, mentoring, providing performance feedback and regular evaluation of team members to achieve success.
• Demonstrated individual leadership and team building skills across experience levels and various parts of the organization.
• Knowledgeable in current technology trends including the impact of cloud and operations automation on IT Operations and service delivery (support models, service level agreements).
• Must have strong communications and relationship-building skills and the ability to interact effectively with senior leadership.