What are the responsibilities and job description for the F&B Attendant position at WarHorse Casino?
Summary
SUMMARY DESCRIPTION: The Food & Beverage Cashier is responsible for creating the overall guest experience, taking, and filling food/beverage orders, completing side work, maintaining health code standards, and providing excellent customer service for our guests as defined by outlet standards.
ESSENTIAL JOB FUNCTIONS/DUTIES:List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation.
· Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.· Provides prompt, efficient, and friendly quality service to all guests of the casino.· Complies with cash-handling procedures.· Maintains current and accurate knowledge of all menu items.· Reviews with guest all food and beverage items to ensure accuracy of order. · Learns guests’ preferences and make recommendations based on preferences.· Cleans and organizes workstations according to department standards and health requirements. · Must comply with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations.· Attends periodic meetings and training sessions.· Provides outstanding customer and employee service at all times.· Always present oneself with a neat and clean appearance.· Performs other duties as assigned.
JOB SPECIFICATIONS:
• Must be 19 years or older.• High school Diploma or education equivalent required.• Previous server and customer service experience preferred.• Ability to interact with mobile devices and touch screen technology. • Demonstrates commitment to guest service excellence and ethical conduct.
CORE COMPETENCIES:
• Collaboration Skills• Guest Focus• Communication Proficiency• Flexibility• Problem Solving• Ethical Conduct• Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is not required for this position.
WORK HOURS:
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? Food Handler, ServSafe Certification, TIPS Alcohol Certification
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
