What are the responsibilities and job description for the F&B Cashier position at WarHorse Casino?
Summary:
SUMMARY DESCRIPTION:
The Food & Beverage Cashier is responsible for creating the overall guest experience, taking, and filling food/beverage orders, completing side work, maintaining health code standards, and providing excellent customer service for our guests as defined by outlet standards.
ESSENTIAL JOB FUNCTIONS/DUTIES:
List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation.
JOB SPECIFICATIONS:
CORE COMPETENCIES:
TRAVEL REQUIREMENTS: Travel is not required for this position.
WORK HOURS:
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs.
2 Physical strength to handle routine kitchen materials and tools
3 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
1 Memory, considering the amount and type of information
1 Complexity of decision making
2 Time pressure of decision making
1 Analytical thinking
1 Conceptual thinking
1 Ability to compute basic math calculations
COMMUNICATION:
1 Fluency in English
1 Fluency in another language preferred.
2 Verbal communication
1 Written communication
2 Non-verbal communication
SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
2 Ability to smell
2 Ability to taste
2 Sense of touch
SUMMARY DESCRIPTION:
The Food & Beverage Cashier is responsible for creating the overall guest experience, taking, and filling food/beverage orders, completing side work, maintaining health code standards, and providing excellent customer service for our guests as defined by outlet standards.
ESSENTIAL JOB FUNCTIONS/DUTIES:
List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation.
- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
- Provides prompt, efficient, and friendly quality service to all guests of the casino.
- Complies with cash-handling procedures.
- Maintains current and accurate knowledge of all menu items.
- Reviews with guest all food and beverage items to ensure accuracy of order.
- Learns guests’ preferences and make recommendations based on preferences.
- Cleans and organizes workstations according to department standards and health requirements.
- Must comply with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations.
- Attends periodic meetings and training sessions.
- Provides outstanding customer and employee service at all times.
- Always present oneself with a neat and clean appearance.
- Performs other duties as assigned.
JOB SPECIFICATIONS:
- Must be 19 years or older.
- High school Diploma or education equivalent required.
- Previous server and customer service experience preferred.
- Ability to interact with mobile devices and touch screen technology.
- Demonstrates commitment to guest service excellence and ethical conduct.
CORE COMPETENCIES:
- Collaboration Skills
- Guest Focus
- Communication Proficiency
- Flexibility
- Problem Solving
- Ethical Conduct
- Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is not required for this position.
WORK HOURS:
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? Food Handler, ServSafe Certification, TIPS Alcohol Certification
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
2 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
2 Exposure to work safety hazards
1 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
2 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
2 Exposure to work safety hazards
1 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required
PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs.
2 Physical strength to handle routine kitchen materials and tools
3 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
1 Memory, considering the amount and type of information
1 Complexity of decision making
2 Time pressure of decision making
1 Analytical thinking
1 Conceptual thinking
1 Ability to compute basic math calculations
COMMUNICATION:
1 Fluency in English
1 Fluency in another language preferred.
2 Verbal communication
1 Written communication
2 Non-verbal communication
SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
2 Ability to smell
2 Ability to taste
2 Sense of touch
Cashier
Eagles Landing -
Avoca, IA
Cashier
The Home Depot -
Omaha, NE
Cashier
Bomgaars -
Denison, IA
