Sales Manager

Essential Duties and Job Responsibilities:

• Opens and closes retail store
• Assists customers with customer service questions, handling escalated customer issues as needed
• Assists other departments with questions and issues
• Oversees the cleanliness and presentation of the sales floor, posting of rebates, and accuracy of pricing
• Reviews department reports and sales orders, following up with sales associates as needed
• Motivates associates to achieve sales and warranty goals
• Follows up on customer surveys and online review as needed
• Ensures customer payments are collected timely by all team members
• Creates staff schedule and ensures store is properly staffed
• Conducts monthly and annual associate reviews as directed
• Coaches, trains, and directs staff in order to maintain and enhance engagement, skill proficiency, and productivity
• Identifies and implements process improvements
• Perform duties of a Sales Associate, including
• Assists customers to qualify needs and demonstrate merchandise using feature benefit formula
• Attends ongoing training sessions
• Explains purchase, warranty, and financing options
• Assists customers with questions
• Calculates the cost and payment due
• Completes sales order, including entering the order into NetSuite
• Resolves customer complaints and follows-up to ensure satisfaction
• Handles incoming phone calls quickly and courteously
• Makes follow up calls on existing quotes in a timely manner
• Follows sales order through to delivery or pick-up

Positions Supervised:

• Sales Associates
• Receptionists

Competencies (Knowledge, Skills and Abilities needed for the role):

To perform the job successfully, an individual should demonstrate the following competencies:

• Extensive product knowledge
• Ability to anticipate customer needs and recommend merchandise
• Excellent sales skills
• Demonstrates outstanding communication skills, active listening, empathy, professionalism, and problem-solving skills
• Has good attention to detail and accuracy in all aspects of work and documentation
• Ability to be flexible and adapt to change
• Ability to make judgement calls in the moment to help customers while being fair to both the customer and the organization
• Ability to work independently with minimal supervision
• Excellent organizational skills
• Ability to work on cross-functional teams
• Ability to effectively supervise staff
• Thorough understanding of department processes and policies
• Ability to be consistent and reliable with attendance, work product, and service level
• Ability to perform role in alignment with company values

Job Qualifications:

Education and/or Experience:

• Appliance sales experience
• Previous management experience preferred

Physical Demands:

• Significant amount of time standing and walking
• Frequent sitting at a desk, answering the phone, and entering data into a PC
• Some light lifting

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Skills:

• Ability to use PC comfortably, including email, internet, data entry, company software systems with training, intermediate to advanced Microsoft Office skills