Phone Operator Specialist

Washington Gastroenterology believes that digestive health is the foundation for a healthy life. We are committed to improving the quality of life and longevity of our patients and our communities through the prevention, detection, and treatment of gastrointestinal diseases.

We are WAGI

WAGI is seeking a Full-time Phone Operator Specialist to join our call center. The Operator is responsible for answering calls on a multi-line switchboard to ensure that patients of our clinics and endoscopy centers are directed to the correct organizational resource.

Responsibilities

• Opens and closes the organization’s multi-line switchboard according to proper procedure
• Retrieves and routes messages to correct staff members
• Answers, screens, and directs all incoming telephone calls to providers and other members of staff with a focus on patient confidentiality and customer service
• Assists patients requesting confirmation of appointment times or cancellations
• Perform other tasks as assigned

Qualifications

• High School graduate or equivalent required
• Knowledge of medical terminology preferred
• Medical switchboard or receptionist experience preferred

Skills and Abilities

• Strong verbal and written communication skills with the ability to listen actively, and respond to fellow employees and patients in a timely, competent manner
• Ability to distinguish emergency situations with the patient and handle in a calm, professional manner
• Ability to work comfortably in a fast-paced high-volume call center role
• Ability to be adapt and work independently and efficiently under pressure, with multiple interruptions maintaining a high degree of accuracy

Physical Activities and Requirements

• Prolonged periods of sitting and performing administrative duties including the use of computers
• Repetitive hand movements/typing
• Able to lift and carry supplies and equipment as needed (up to 25 pounds)

This team primarily works remotely from home with training conducted onsite in Tacoma, WA. Candidates must reside and work in Washington State and due to unique city ordinances that impact employers, WAGI does not allow anyone to work remotely from Seattle, WA. The following conditions must be met for interested candidates in their remote location:

• Minimum internet connection requirements and surge protection in your home
• A home work environment that allows you to work free from distractions and sources of background noise and free of potential hazards including tripping hazards, electrical hazards, etc.
• Ability to secure and protect WAGI supplied computer, phone, and systems and ensure protection of Personal Health Information (PHI)
• Though this position provides the benefit of telework, it does follow a standard schedule based on the hours of operation

Washington Gastroenterology has an excellent compensation and benefit package that includes the following:

Employees (and their families) who work full time (defined as working 30 or more hours per week) will be eligible for medical, dental, vision, long-term disability, accidental death and dismemberment, and basic life insurance. In addition employees are able to enroll in our company’s 401(k) plan which includes a company provided safe harbor contribution of 3% of annual earnings and the potential for a company discretionary profit sharing contribution.

All employees will be eligible to accrue PTO at a rate of .04 hours per payroll hour (1.6 hours for a 40 hour week) which can be used for and exceeds the required mandatory WA State and other local ordinances. In addition, full time employees will be eligible for a Vacation accrual with a maximum annual accrual of 77 hours as a new hire.

WAGI has 8 standard Holidays each year for which full time employees are eligible to receive paid holiday. In addition, full time employees will be given 1 Float Holiday each year that they can schedule.

This is an hourly position and the anticipated Compensation range is $16.28 - $19.43. The hired applicant is also eligible for annual discretionary bonuses.