Customer Service Manager

We have an immediate opening for a multitasking Customer Service Manager to join our team at our Manchester, PA location. Candidates with a Degree and/or prior management experience are preferred.

Responsibilities:

• Supervise personnel, which typically includes hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline
• Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit
• Oversee the customer service department
• Provide and/or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, fiscal management, day-to-day office coordination, and clerical services
• Assist with the development and implementation of reporting procedures
• Coordinate department programs, seminars, workshops, travel arrangements, special projects, and/or events; may coordinate program/project development and planning
• Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices
• Demonstrate the ability to become proficient in the use of proprietary operational systems
• Other duties assigned as needed

Requirements:

• Bachelors Degree preferred; equivalent work experience will be considered
• 3 years directly related management expertise
• Management experience in a call center environment is preferred
• Knowledge of MS Word and Excel
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
• Organizing and coordinating skills
• Knowledge of accounting procedures
• Ability to communicate effectively, both orally and in writing
• Knowledge of management principles and practices
• Knowledge of supplies, equipment, and/or services ordering and inventory control
• Ability to analyze and solve problems
• Ability to gather data, compile information, and prepare reports
• Ability to foster a cooperative work environment

We offer excellent Family benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veterans)