Operations Specialist

• Title: Operations Specialist
• Work schedule: Monday – Friday, 7:30 AM to 4:00 PM. Additional work on other days may be required as needed.
• Wages: $25.00-$28.00/hr DOE
• Benefits: Competitive Medical, Dental, and Vision benefits, 401(k) Retirement plan and more!

Position Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Assists in troubleshooting and resolving safety, service, and operational issues.
• Communicates with supervisors and managers about operational issues.
• Actively participate in improving operations and implementing best practices.
• Serves as escalation point for drivers experiencing tablet or other software related issues.
• Serves as point person for operations manager, coordinates projects and other tasks and assists in the implementation of operational projects as needed.
• Completes and maintains a variety of reports as directed by the department manager.
• Maintains and distributes department related information as needed.
• Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
• Assists with data collection and reporting required for safety program.
• Creates, distributes, and closes-out customer work orders.
• Communicates with customers about service issues as needed.
• Communicates with employees about scheduling and work assignments as needed.
• Will provide support, coverage and direction to the dispatcher.
• Communicates with supervisors and managers about operations and/or dispatch issues.
• Delegate dispatch work in managers absence, serves as escalation point for dispatcher.
• Work with dispatcher to resolve routing issues and maximize route efficiency.
• Administer data in EMS for RTR equipment maintenance management

Knowledge, Skill and Ability

• Ability to work independently and make sound decisions within the organization’s structure.
• Ability to collaboratively solve problems and resolve concerns.
• Knowledge of phone systems, operating systems, networks, hardware and software.
• Ability to read a map.
• Ability to maintain records including filing systems.
• Must possess math skills and have a demonstrated ability to calculate rates and adjustments.
• Ability to accurately perform data entry.
• Excellent oral and written communication skills including ability to speak, read, write legibly, follow verbal or written instructions.
• Must be flexible, dependable, responsive and creative.
• Demonstrated knowledge of the waste management industry.
• Ability to effectively communicate via email, telephone and 2 way device.

To be considered for any of our current openings you must complete an application at www.wasteconnections.com.

Application information and additional instructions can be found once you select your position of interest.

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.