What are the responsibilities and job description for the Counter Sales Associate position at WATSCO INC.?
Summary
The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts and supplies. The ultimate goal of this role is to provide strong customer service in a sales-oriented setting.
Essential Duties/Accountabilities
Duties and responsibilities will include but are not limited to:
- Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
- Interact with internal and outside sales people, vendors and contractors.
- Responsible for showroom merchandising and re-stocking product.
- Assist in resolving customer relations problems with both dealers and end users.
- Complete sales order process for customers with efforts to up-sell associated items.
- Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
- Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
- Arrange stock on shelves or racks in sales area and keeps merchandise in order.
- Apply suggestive selling techniques and up sells to current and prospective customers.
- Conduct outgoing customer sales or service calls and resolve customer complaints.
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