What are the responsibilities and job description for the Head of Technology, Fintech & Loyalty position at Wayfair?
Wayfair is looking for an experienced Technology Leader to own the vision, strategy and execution of Wayfair’s global loyalty, Payments, Financing and Fraud platform and experiences across all of our retail brands (Wayfair, Perigold, AllModern, Joss & Main, Birch Lane) and geographies (currently 5 countries and, growing to 15 over the next few years). In 2021, Wayfair processed ~$14 billion in net revenue which at our $800 billion (and growing) total addressable market means we are just getting started.
This team’s mission is to provide a world-class, global platform to create a delightful transactional experience for our customers and suppliers while managing any transaction risk and the total cost of payment.
This role reports to the VP, Head of Storefront and Payments Technology and works with a cross-functional team of engineering, product management, design, and analytics. We’re rapidly expanding our payments platform (encompassing fintech, loyalty, and fraud) to meet customer demand with a focus on efficiency, scalability, and profitability, with real-time impact on the entire business.
What You’ll Do:
- Create and drive a world-class payments technology roadmap (including fintech, loyalty, and fraud), devising a strategy that will delight our customers and enable our business.
- Focus a broad, cross-functional team (~120 people) on business outcomes (ie reducing cost of transaction, increasing security), developing solutions to real customer problems.
- Collaborate effectively with senior partners and C-Suite to ensure cross-Wayfair alignment and support for the payments platform strategy and vision.
- Be a technology decision maker by aligning business objectives with product orientation.
- Foster a team culture of high accountability, trust, collaboration, and empowerment.
- Leverage data to understand risk, impact, scope, and priorities of our business objectives, and enable the team to drive results.
- Contribute meaningfully to the development of software engineering or product fundamentals and execution of technology at large.
- Research the rapidly changing payments ecosystems and driving alternate payments (ie open banking, crypto adaption).
What You’ll Need:
- 10 years Engineering or Product Management leadership experience.
- Deep payments domain experience and a passion for driving a customer-centric purchasing journey.
- Track record of delivering on key payments KPIs and customer wins.
- Intellectual curiosity about how customers can successfully complete Wayfair purchases and how suppliers can be frictionlessly paid.
- Demonstrated ability to grow a technology team, enabling a culture focused on customer happiness, trust, and ownership.
- Communication skills with demonstrated ability to navigate a complex organization, rally people around an exciting vision, and generate buy-in for ideas and plans.
- Strong technical background and ability to partner closely with business, experience design, and analytics.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
