Account Manager

Position Description:

Perform duties to meet and exceed the satisfaction of current and prospective customers by coordinating and moving projects through internal departments, assisting with on-time project shipments, and working on other tasks as needed. Account Managers are expected to maintain a high level of communication within the department and foster a positive work environment. This position contributes greatly to the customer’s overall impression and the company’s success; therefore, communications are to be clear and always demonstrate a high degree of professionalism.

Primary Responsibilities:

• Communicate with customers on the status of project(s) from initial order entry to shipment.
• Collaborate with various internal departments and team members as need to fulfill customer inquiries and needs.
• Process orders and perform tasks such as Return Material Authorizations (RMA’s), credits, filing freight claims and replacement orders.
• Verify all raw materials are on schedule with purchasing.
• Coordinate shipment with customer based upon scheduling of project(s) for raw material acquisitions, production capacity/status, and delivery requirements.
• Coordinate/review projects with the customers to relay most cost-effective transportation on projects if required.
• Relay information from customer to engineering and production departments regarding order changes and/or clarifications.
• Respond to customer inquiries such as order status, freight rates, price-list quotes, product information, and discrepancies.
• Ensure customer requests for sales brochures, price lists, and samples are fulfilled.
• Promote and obtain knowledge about new products and assist training others.
• Assist team members with their tasks as necessary based on workload.
• Maintain and promote an open and positive relationship with co-workers and all company departments.
• Perform other duties as assigned.

Supervisory/Management Responsibilities:

• Not applicable

Requirements:

• Associate degree in administrative services related studies focusing on customer management or equivalent experience.
• 3 – 5 years’ experience in customer service or a position of equivalent responsibility, preferably in a manufacturing environment
• Excellent computer skills and experience with Microsoft Office
• Strong written and verbal communication skills
• Strong organizational skills and the ability manage various tasks simultaneously.
• Demonstrated ability build relationships and professional handle conflict.
• Ability to work in a team environment and react to situations quickly and appropriately.

Physical Requirements:

• Able to sit for extended periods of time.

Competencies:

• Thoroughness: Ensuring that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations; follow up with others to ensure that agreements and commitments have been fulfilled.
• Communication: Able to articulate complex matters and talk professionally with various levels of individuals, demonstrates good listening skills, builds strong relationships, is flexible/open-minded.
• Conflict Resolution: The ability to communicate clearly, empathetically, and patiently to handle conflict in a respectful and optimistic way which encourages growth and learning within the organization.
• Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Fostering Teamwork: The ability and desire to work cooperatively with others on a team and demonstrate the interest, skill, and success in getting groups to learn to work together.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Thorp, WI 54771: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $22 - $28