What are the responsibilities and job description for the Dispatcher position at WCGWCUUS?
We are looking for an experienced Dispatcher to join the team at our location in Kilgore, Texas. A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.
DUTIES AND RESPONSIBILITIES:
- Monitors and tracks progress of drivers throughout the work day in order to ensure timely completion of assigned routes
- Route data entry
- Approaching all encounters with employees, customers and vendors in a friendly, service-oriented manner
- Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
- Assisting driver(s) when a pick up or delivery is in question before servicing.
- Scheduling and dispatching work to various employees and departments throughout the day.
- Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily.
- Work in a fast paced, cooperative, high call volume environment.
- Calculate payments for Transfer Station walk in customers
REQUIREMENTS:
- High school diploma or equivalent is required.
- 2 years of Dispatcher or Office Admin experience preferred.
- Strong typing skills.
- Must have working knowledge of MS Office Suite (Excel, Word, Outlook, Etc).
- Excellent organization and strong communication skills, both orally and written.
- Ability to meet tight deadlines and juggle multiple priorities.
- Pleasant demeanor over the phone and emails
- Critical and logical thinking skills
- Proficient in English and Spanish preferred.
We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Salary : $34,400 - $43,600
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