Room Service Attendant/In Room Dining - Ahnala Restaurant

In-Room Attendant (Plus Tips)

DEPARTMENT: Food and Beverage

REPORTS TO: Ahnala Supervisor

POSITION STATUS: FULL-TIME

START DATE: ASAP

POSITION SUMMARY:

Responsible for delivering outstanding service in the Ahnala Restaurant and resort In-Room Dining. Responsible for selling the experience to the guests, taking orders, and delivering in a timely courteous manner to customers during hours of operation to guest rooms. Will be held responsible for upselling specialty cocktails, food, wine, and spirits. May be assigned to various venues as business dictates when assignment qualifications have been met. Will maintain the accuracy of the guest checks and ensure We Ko Pa Way services standards at all times.

QUALIFICATIONS AND DUTIES:

Must be knowledgeable of all health department requirements as well as state and federal laws and regulations to ensure compliance with all liquor applicable codes.

Must be personable to guests at all times.

Are required to verify that eFunds and Point transactions are redeemed correctly at the POS system and that the patron’s identification matches the patron’s club card with the bartender/cashier.

Must complete designated side work before the end of the shift.

Must be fully knowledgeable of all menu items.

Required to maintain a high level of customer service.

Must have a valid food handler’s permit HACCP training, and DRAM Shop training.

Must also possess all required government licenses and certificates.

Must have the ability to determine guests’ behavior cues and identify guest intoxication levels.

Wait for Staff in cash handling areas to verify that Credit Card purchases, Hotel Room Charges, eFunds, and Fortune Club Point transactions are redeemed correctly at the POS and that the patron’s identification matches the patron’s club card.

Will perform other related duties as required.

WORK CONDITIONS:

While performing the duties of this job, the employee is required to:

Bend, reach, stand, and walk for 34-66% of the workday.

Eye/hand coordination for 34-66% of the workday.

Exposed to hot/cold temperatures for 34-66% of the workday.

Exposed to dust for 1-33% of the workday.

Sit for 1-33% of the workday.

Must be able to obtain and maintain State/Tribal License (including extensive background check).

While working on the casino floor, the employee is exposed to high levels of noise daily.

EDUCATION AND/OR EXPERIENCE

Minimum requirement of 1-year experience as a quick service restaurant or sit down a la carte restaurant food server.

Must have experience in high-volume, multi-unit operations.

4 Diamond resort and/or casino experience required.

Must have a valid food handler’s permit and be Serve Safe certified.

Must have the ability to memorize menus and upsell menu items.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.

Job Type: Full-time

Pay: $12.00 - $15.60 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift

Application Question(s):

• Do you have experience server in an a la carte restaurant, high-end resort, or comparable venue as a restaurant server?

Experience:

• Do you have extensive beer, liquor, and wine knowledge?: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person