Inbound Team Lead

WebstaurantStore is hiring!

We are looking for experienced, people-oriented individuals to join our team at our brand new, 1 million square foot distribution center in Lebanon, Tennessee. If you possess a passion for excellence in all you do, love a good challenge, and enjoy working with others, this may be the right company for you! The WebstaurantStore is the largest online food service equipment and supply company. We seek dedicated, creative, and flexible individuals to help with operations. Our goal is to provide a great customer experience for all who interact with the WebstaurantStore, and we need your help in achieving this goal!

POSITION SUMMARY

The Inbound Team Lead maintains in-depth knowledge of our products and operating procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals. This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions and serving as a role model of our culture to effectively communicate with employees and drive engagement.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform the duties below to a high standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.?

Leadership

• Assist leadership in overseeing daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
• Work closely with leadership to monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
• In collaboration with leadership, conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations
• Clearly communicate team goals, resolve problems as they arise, and answer any related questions
• Assist with developing a cross-trained team that can flex into other departments or jobs as needed
• Maintain a high level of communication with Inbound teams and management daily; partner with other team leads to flex hours where necessary
• Serve as a resource for all employees regarding job tasks, company policies and procedures and warehouse initiatives
• Report personnel issues to the department leadership to enable timely resolutions

Process

• Ensure a high level of accuracy on inbound Purchase Orders and verify that all PO’s are received in our internal system correctly; maintain the inbound error log to track and ensure accountability
• Resolve any PO issues that may arise; verifying overaged and shortages prior to receipt closure
• Organize the dock based on available space, directing drivers to where and when they can be unloaded
• Manage the department's workflow daily, working with leadership to adjust to labor availability as needed.
• Conduct inspections within the inbound department to ensure a high degree of accuracy and quality
• Identify roadblocks/challenges that the team communicates and work internally and with other departments to remove them
• Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals
• Abide by all company and warehouse policies
• Flex into other positions and departments and undertake additional duties as necessary to support the overall operation

EDUCATION and/or EXPERIENCE

• Minimum of 1 year of relevant experience in a distribution environment; receiving/inventory experience preferred but not required
• High school diploma or GED, or equivalent combination of education and experience

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed while standing and/or walking, up to and including 10 hours/day
• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations
• Requires regular bending, squatting, crawling, climbing, and reaching
• Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.