How much does an Inbound Contact Center Manager make in the United States? The average Inbound Contact Center Manager salary in the United States is $87,439 as of April 26, 2022, but the range typically falls between $74,832 and $100,334. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Inbound Contact Center Manager
Inbound Contact Center Manager manages and directs all aspects of inbound contact center operations. Implements and reviews contact center inbound policies and procedures. Being an Inbound Contact Center Manager develops and monitors quotas for service volume and timeliness. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Inbound Contact Center Manager typically requires a bachelor's degree. Typically reports to top management. The Inbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Inbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2022 Salary.com)... View full job description
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Fiscal Year Ended in 2020
What does an Inbound Contact Center Manager do?
Inbound Contact Center Manager in High Point, NC
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Inbound Contact Center Manager in the United States. The base salary for Inbound Contact Center Manager ranges from $74,832 to $100,334 with the average base salary of $87,439. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $75,876 to $104,461 with the average total cash compensation of $89,560.