What are the responsibilities and job description for the E-commerce Returns Manager position at Webstore Group?
E-commerce Returns Manager
We are an internet retailer with a new location in Savannah, GA. We manage multiple internet stores and sell 1,000s of products online. We are looking for an e-comm experienced returns manager, asap!
Primary duties include receiving returned products and preparing them for resale, minor repairs, troubleshooting, managing inventory for spare parts, and special projects.
This position is located within the warehouse and you may be required to assist in some other warehouse functions as needed as well as assist with live customers or speak with customers over the phone.
TRAINING PROVIDED:
- You will learn details regarding our various products.
- You will learn how to operate our order management software.
- You will learn or improve your customer service and communication skills.
REQUIRED:
- Minimum of 2 years as a manager or supervisor in an e-comm returns department
- Must be punctual and have excellent attendance
- Good writing and computer skills (Basic Word and Excel)
- Attention-to-detail and follow up
- Comfortable working in a non-AC warehouse, on your feet all day
- Ability to lift at least 70 lbs.
- Technical/repairs experience is a HUGE plus!
PRIMARY DUTIES:
- Check in all returns which entails: inspection, documentation in our systems, and re-boxing items for resale.
- Receiving spare parts and placing them in the appropriate storage.
- Picking necessary parts to complete an item.
- Keep work area neat and organized.
PERKS:
- Competitive compensation
- On-the-job training
- Fast-paced, high-growth company – lots of opportunities for advancement!
- Vacation, PTO, 75% healthcare contribution, dental and vision benefits
Job Type: Full-time
Job Type: Full-time
Pay: $18.00 - $20.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Application Question(s):
- Have you worked as a returns clerk or returns manager in an e-commerce company?
Work Location: One location