Patient Coordinator

Dental practice in Concord, NC looking for a Dental Patient Coordinator. Your role as the first point of contact for our patients is truly important to us. But this position is more than a "front desk" job.
Responsibilities:

• Provide exceptional customer service by making the patient the #1 priority
• Be present, engaged, and ready to work at all assigned shift times
• Promptly answer phones with a smile, and communicate with patients in a courteous manner
• Demonstrate and influence a culture of good teamwork to deliver an extraordinary experience for every patient
• Respond to patient appointment requests as quickly as possible and schedule all appointments in accordance to practice guidelines
• Call to confirm scheduled appointments, pull patient files and provide accurate route sheets, to maintain patient flow throughout the day
• Communicate the arrival of a patient and their needs to the clinical staff, as well as notifying the providers of any changes/anticipated issues with the daily schedule
• Assist patients in completing new patient health history forms and accurately enter all patient information into the dental software, ensuring that we have the most updated information on file for each patient
• Contact insurance companies to verify coverage and fee schedules and partner with company vendors to complete insurance breakdowns, within 24 hours of a patient’s scheduled appointment time
• Follow payment policy by posting all charges and payments to patient accounts, and by collecting payments from the patients at the time of service
• Complete checklists as assigned and participate in daily huddles
• Maintain patient confidentiality through HIPAA compliance:

Skills/Abilities

• Experience in a professional environment with direct patient contact preferred
• Excellent positive attitude and customer service skills
• Professionalism and integrity in all aspects of the job, including image and both verbal and written communication skills
• Possess exceptional interpersonal and relationship-building skills, including conflict resolution skills
• Strong organization, planning, and analytical skills
• Ability to multi-task and remain calm in a rapidly changing environment
• Computer proficiency and the ability to learn programs as required
• Eaglesoft experience preferred

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Paid time off
• Referral program

Schedule:

• Day shift

Experience:

• Dental Front Desk: 1 year (Required)

Work Location: In person