What are the responsibilities and job description for the Office Manager position at Welcome MAT Health, Inc.?
Responsibilities:
-The office Manager will directly report to the clinic director and will be responsible for supporting with daily administrative tasks as assigned.
- Oversee the daily operations of the front office, including managing patient check-in and check-out processes.
- Ensure excellent patient relations by providing exceptional customer service and supporting with any patient issues or complaints.
- Coordinate with other departments(Clinical and medical) to ensure smooth operations and patient satisfaction.
- Manage and ensure accurate billing and payment processes.
- Conduct audits to reconcile daily transactions and prepare reports for management.
- Maintain a professional and welcoming atmosphere at the front desk.
-The office manager must be available to work on the weekends(3-4 hour work day),initially.
Requirements:
- Previous experience in Outpatient clinic management /medical office is preferred.
- Strong patient relations skills with the ability to handle difficult situations with professionalism and empathy.
- Excellent customer service skills, including phone etiquette and problem-solving abilities.
- Proficiency in using phone systems and other office equipment.
- Strong organizational and multitasking skills to handle various responsibilities simultaneously.
- Attention to detail to ensure accuracy in scheduling management and billing processes.
- Ability to work flexible hours, including weekends, and holidays. -Demonstrable history of no alcohol or drug/medication misuse for a period of five (5) years prior to employment. -The perspective individual will not display any evidence of alcohol or drug/medication misuse and/or unlawful behavior as an employee of Welcome MAT Health.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 – 48 per week
Benefits:
- Health insurance
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $18 - $22