Career Resource Representative- Bilingual

Come work for a Winning Team at Employment Services of Weld County! You can help connect resources for employment, education, and training services. We take great pride in offering self-service resources, promotion of personal and career development. The Weld County Department of Human Services Employment Services Division is searching for a Career Resource Representative in the Registration Unit. Provides employment information and resources to visitors of Employment Services. Identifies customer needs and refers to appropriate program, resource or partner agency. Assist customers in accessing information and services in Employment Resource Room. Rotates with other staff to provide lobby functions on Main Campus in Greeley. May occasionally work out of satellite offices in South Weld County. This position is in-person and is not eligible for consistent telework arrangements. The ideal Candidate for the Department of Human Services, Employment Services Division will have the following: 1. Giving spirit 2. Positive attitude 3. Team-centered 4. Customer Service focus The Weld County Department of Human Services (WCDHS) employs over 450 workers, who have the skills, passion and drive to service Weld County citizens in 31 incorporated municipalities and across almost 4,000 square miles. Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services. Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered. Values: Accountability | Integrity | Service | Communication | Innovation Weld County Department of Human Services’ greatest asset is our staff. Provides employment information and resources to visitors of Employment Services. Identifies customer needs and refers to appropriate program, resource, or partner agency. Assists customers in accessing information and services in Employment Resource Room. Rotates with other staff to provide lobby functions on Main Campus in Greeley. $23.60 - $29.89 per hour plus benefits (see benefits tab on the job posting). The position will normally start at $23.60 per hour. Testing will be required for applicants who are selected to move forward in the hiring process who indicate bilingual (English/Spanish) abilities. This test will certify the selected, bilingual candidate and allow for a bilingual pay differential (begins July 1, 2024). This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act. As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings. This range encompasses the nine pay steps available should you receive the position and demonstrate satisfactory performance over time. Use the following link to learn more about Weld County Department of Human Services: https://www.weldgov.com/Government/Departments/Human-Services Apply today and join an outstanding team that wants you to grow and be challenged!The following job duties are established to outline the basic duties and responsibilities of the above captioned position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Program Support & Customer Service (55%): • Answers incoming phone calls to Employment Services. • Identifies efficiently and accurately the caller's need and directs caller to the proper extension or department employee in a customer focused manner. • Provides calm, respectful responses to individuals in stress filled situations. • Greets and directs walk-in customers and visitors and identifies the purpose of the visit and helps as needed. • Checks in customers for appointments and monitors to ensure they are seen promptly by staff. • Oversees lobby and locks and unlocks doors daily. Monitors unauthorized posting in the lobby area. • Meets with a diverse customer base of visitors to Employment Services that includes mandated participants to obtain critical information used for matching customers with potential job opportunities and appropriate work readiness programs. • Identifies and evaluates potential employment needs of each customer based on individual employment barriers. • Refers customers to appropriate agencies, community services or unit case managers. • Provides customers with information on various employment and training opportunities and counsels them on career options, labor market statistics and other available employment related resources. • Encourages uncooperative jobseekers to utilize and participate in activities and programs that will increase their ability to become employed. • Assists individuals in the resource room with on-line employment websites and job-related resources. • Works with customers to assist with the career search process, such as looking for job openings, resume critiquing or development, and the applications process. • Educates the customer on career searching processes and follow-up. Administrative & Collaboration Functions (40%): • Enters and maintains customer and program information into appropriate County or State data management system. • Completes all required data entry accurately, timely and appropriately based upon specific program requirements. • Compiles records and prepares various reports, forms, or other appropriate documents in accordance with requirements for assigned unit. • Meets individual program goals such as community referrals, program referrals and specific program performance standards and participation rates. • Implements timely corrective action plans to ensure goals are met by developing and implementing outreach plans and tools to recruit individuals for programs. Other Duties as Assigned (5%): • Must adhere to established policies, procedures, and standards and ensure that oral and written directives, policy, and ordinances of Weld County are consistently and uniformly applied and reflect actual practice and current operating needs. • Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.REQUIRED QUALIFICATIONS: • High School Diploma or equivalency. • Two years full time business or clerical experience in an office environment which includes a high level of customer service and proven experience working with the public. OR Equivalent combination of education and experience may be considered in lieu of degree. • Ability to read and write Spanish in a proficient manner. Ability to interpret and translate between English and Spanish using professional language. • Candidate must possess experience communicating both verbally and in writing with a diverse group of clients and customers. • Candidate must possess the ability to obtain information from various business or community agencies. • Candidate must possess a valid Colorado Driver's License and adequate Liability Insurance. • Candidate must provide own transportation and be willing to travel throughout Weld County including our South County satellite offices. • Candidate must pass Human Services Background Checks. • Candidate must possess the ability to enter data into several different computer programs. • Candidate must possess the ability to learn and apply new computer skills on a regular basis. • Candidate must possess the knowledge of computer programs such as Microsoft Windows and Word, Excel, PowerPoint, and Outlook. • Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures. • Candidate must possess the ability to write correspondence. • Candidate must possess the ability to effectively communicate in one-on-one and small group situations to customers, clients, and other employees of the organization. • Candidate must possess the ability to facilitate workshops and present information to small and large groups. • Candidate must possess the ability to apply math concepts and calculations in the work environment. • Candidate must possess the ability to apply common sense to problem solve in a work environment. • Candidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations. • Candidate must adhere to strict confidentiality guidelines and appropriate release of information. PREFERRED QUALIFICATIONS: • Successful completion of associate degree is preferred. • Ability to keyboard at 35 words per minute. • Experience working with Connecting Colorado State Employment site. • Experience assisting clients in job searches or other career development opportunities. Testing will be required for applicants who are selected to move forward in the hiring process who indicate bilingual (English/Spanish) abilities. This test will certify the selected, bilingual candidate and allow for a bilingual pay differential (begins July 1, 2024). PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel objects, tools, controls, or equipment, reach with hands and arms, talk, and hear. • The employee frequently is required to sit. • The employee is occasionally required to walk, stoop, and kneel. • The employee may occasionally be required to lift, carry and/or move up to 25 pounds. • Specific vision abilities required by this job include visual acuity to Colorado driver's license requirements. WORK ENVIRONMENT: • Primary office location is in Greeley but includes some occasional travel throughout Weld County as needed. May occasionally work out of satellite offices in South Weld County. • Reliable, predictable attendance within department business hours of 8:00 am to 5:00 pm Monday through Friday. • This position is in-person and is not eligible for consistent telework arrangements.