Community Pharmacy Technician

Community Pharmacy

Mora, MN

Professional

Full Time, Days, During Business Hours
Hours/Pay Period: 80

Posted 12/21/2022
Req # 2817

Department: Community Pharmacy
Reports To: Pharmacist in Charge

SUMMARY
The Pharmacy Technician is responsible for counting, pouring, filling and processing roles associated with each prescription. He/she will also be responsible for many of the day-to-day operations of the pharmacy and professionally interacting with patients and other Health System Staff. He/she will perform these duties in accordance with the standards, laws, regulations and policies of the profession, applicable regulating bodies, and the Health System.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following (others may be assigned)
Professional Service

• Professionally greet and engage patients and customers as they enter the pharmacy or on the telephone
• Properly respond to or triage questions from patients, customers, coworkers or other Health System staff, whether via phone or face-to-face
• Properly maintain patient profiles including, but not limited to, demographic information (name, birth date, phone number, allergies, address, gender), medical disease history, medication history (including over-the-counter medications if possible), insurance information, easy-open cap authorization
• Supports policies and procedures of the Health System
• Assists in job development, cross-training and training for new employees and students
• Participates in staff meetings; attends and participates in other meetings as necessary
• Maintains professional competence through participation in continuing education programs. Maintains and supports involvement and contact with professional peer organizations

Computer Entry and Filling

• Accurately input prescription information for transmission to insurance companies, thereby decreasing risk of audit; understand proper DAW use and documentation
• Resolving rejected claims by speaking with pharmacist, coworkers, providers or third-party insurance companies to help best serve our patients
• Accurately count, measure or mix prescription medications as allowable by pharmacist
• Accurately present final preparation of prescription medication in appropriate container, applying proper labeling (including auxiliary labels) and maintaining pharmaceutical elegance
• Communicate medication profiles (including medication summaries for tax purposes) verbally or on paperto requesting individual as allowable by privacy laws and comfort level of technician
• Access the Minnesota Prescription Monitoring Program with suspected drug abuse/diversion behaviors (i.e. patient using multiple providers, early refills, using cash instead of insurance) and alert pharmacist if these behaviors or suspected/confirmed abuse is occurring

Clinical Responsibilities

• Use his or her pharmaceutical knowledge to help pharmacist ensure patient is receiving a safe, effective and affordable medication
• Accurately respond to or triage questions from providers
• Accurately obtain and document refill authorizations from providers as allowable
• Complete CE requirements as required by the Minnesota Board of Pharmacy

Inventory Management Responsibilities

• Accurately receive, unpack, and check merchandise to ensure it is received properly and in acceptable condition
• Separate and place invoices in proper location
• Label pharmaceuticals appropriately and place in proper location of the pharmacy
• Update electronic pharmacy inventory as necessary
• Develop knowledge of inventory control to best manage our patient’s needs and the financial goals of FirstLight Health System
• Gain understanding of 340B billing and importance of proper documentation
• Assist pharmacist with monthly C-II inventory
• Manage shelves to ensure expired medications are removed and designated to be sent to appropriate company for return/credit

Pharmacy Maintenance Responsibilities

• Help maintain overall neatness of entire pharmacy to help create a professional workplace environment
• Maintain neat working environment to help ensure accurate filling of prescriptions
• Help ensure areas visible to patient are dusted regularly and floors are kept clean and free of garbage
• Ensure bottle bays are dusted and are presented in a clean, organized fashion
• Help with ordering/stocking of caps, vials, labels, bags, paper, and other office supplies
• Helps organize, display and clean over-the-counter (OTC) shelves
• Helps to file, sort and organize hard copy prescriptions for storage/disposal

Specific Program Requirements

• Understand and follow the laws outlined in the Health Insurance Portability and Accountability Act (HIPAA) to protect security and privacy of our patients
• Report Breaches to Pharmacist-In-Charge (PIC) for appropriate documentation

• Understand and follow state laws concerning methamphetamine precursor sales
• Understand and follow Medicare B requirements for proper processing and transmission of Durable Medical Equipment (DME) claims
• BB Pathogens/safe handling of sharps
• Understand and follow tamper proof prescription requirements outlined by Medicaid

Point of Sale (POS) Responsibilities

• Understand POS system
• Able to key sales into cash register
• Able to collect payment and properly give proper change to patient
• Properly package final product to be given or mailed to patient. This includes verification of correct patient by using at least 2 pieces of demographic information (i.e. name, date of birth, phone number, address, etc.). Technician will not offer this information, but rather have patient confirm his/her information

EDUCATION and/or EXPERIENCE

• High School Graduation or GED equivalent AND 18 years of age or older
• Registered as a technician in Minnesota and has completed or is in process of completing a board-approved, accredited certification training program
• Have a working knowledge of business math and ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
• Prioritization skills and time management skills essential. Computer skills/experience is helpful
• Understand maintenance of registration and proper continuing education (CE) requirements in Minnesota
• Ability to read and converse fluently in English
• Be very detail oriented and have an understanding of the important role he/she plays in the overall health care system
• Be able to use a variety of technical equipment effectively, i.e. computers, cash registers, credit card processing equipment, phones, fax machines, copiers
• Be able to handle stressful situations and difficult patients or customers
• Ability to work weekdays and Saturday mornings
• Attendance to scheduled shift and punctuality are required

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee frequently is required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Job Type: Full-time