What are the responsibilities and job description for the Care Coordinator position at Well65 Plus?
Care Coordinator-AdventHealth Well65 Access Center
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift: 8am-5pm 4 days and 8am-2:30pm 1 day
Location: 401 TOWNE CENTER BLVD, Sanford, 32771
The role you’ll contribute: AdventHealth Senior Care is looking for a Care Coordinator to be responsible for delivering outstanding experiences and high-touch assistance for our members. The Care Coordinator builds individual relationships with our members to ensure they are happy with their experience. The primary responsibilities of the Care Coordinator center around greeting members, scheduling appointments, managing member referrals, updating medical records and answering inbound/outbound phone calls. The Care Coordinator should make a lasting impression and play an important role in AdventHealth Senior Care’s team-based care approach.
The value you’ll bring to the team:
- Welcomes members appropriately, accurately updates, verifies and enters member demographics (including insurance and billing) and processes/scans all forms into appropriate systems. Provides education as necessary to member regarding test locations, portal use, and follow-up (non-clinical) actions.
- Documents appropriately within the office’s designated system to ensure regulatory requirements are met.
- Schedule and confirm member appointments.
- Answers the telephone and handles calls in a timely and friendly manner including appropriate documentation of the call.
- Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
Qualifications
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- .High school graduate or equivalent
Preferred qualifications:
- Graduate of an Accredited Medical Assistant Program and Certified Preferred
- American Association of Medical Assistants (“AAMA”) for Certified Medical Assistants (CMA)
- American Medical Certification Association (“AMCA”) for Clinical Medical Assistant Certification (CMAC)
- American Medical Technologists (“AMT”) for Registered Medical Assistant (RMA)
- National Association for Health Professionals (“NAHP”) for Nationally Registered Certified Medical Assistant (NRCMA)
- National Center for Competency Testing (“NCCT”) for National Certified Medical Assistant (NCMA)
- National Healthcareer Association (NHA) for Certified Clinical Medical Assistant (CCMA)
- A flexible and positive attitude
- A welcoming and nurturing attitude toward our member population of 65
- Strong computer skills and basic knowledge of Microsoft Excel.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.