What are the responsibilities and job description for the Customer Service position at Wellington Breat Florida Insurance?
Job Description
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests and premium payments, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary: $16.00 - $18.00 per hour
Benefits
What sets GreatFlorida apart from other agencies, is the benefits package we have available to our employees.
GreatFlorida understands the importance of maintaining a healthy work/life balance. To help ensure that balance is maintained, we offer a generous amount of PTO that increases the longer you're employed with us, paid holidays, and a paid day off for your birthday.
GreatFlorida also wants to make sure your health is always a top priority. This is why have a top-notch health insurance plan and for employees that enroll, we cover 50% of the cost for their major medical. We also have many ancillary benefits including dental, vision, short & long term disability, Flexible Spending Account, and life insurance.
GreatFlorida wants their employees to make this their permanent career. In an effort to help make sure you stay in compliance with the Florida Department of Insurance, GreatFlorida covers the cost associated with your Continuing Education. We also encourage our employees to further their knowledge within the industry so any employee wanting an additional insurance license pertaining to the insurance coverage sold within the agency, GreatFlorida will pay 50% of those costs.
GreatFlorida also offers an employer sponsored 401k plan to help save for your retirement plan and will match up to 3%.
Health Insurance
Paid Holidays
Base Salary with Commissions
Mon-Fri Work Schedule
Office Snacks & Coffee
Responsibilities
- Process customer policy change requests.
- Complete Evidence of Insurance requests.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Answer incoming phone calls on the first ring.
Requirements
- Be a great self-starter with a sense of urgency.
- Proficiency to multi-task, follow-thru and follow-up.
- Works well with other employees and is a team player with a positive attitude.
- Property & Casualty insurance license is required.
- Bilingual, fluent in both English and Spanish is beneficial.
Salary : $30,000 - $45,000