Customer Account Executive

Title: Customer Account Executive
Salary: Based on Experience Commissions Benefits Vacation
Location: Tampa, FL
Length of Assignment: Full-time, Permanent

About Us:
WellnessLiving is one of the fastest growing software companies in North America, with over 10.1 million users worldwide! Thousands of business owners in the fitness, wellness, yoga, music, dance, and martial arts industry love our platform as it helps grow their business through dynamic and innovative features. We are passionate about providing entrepreneurs optimal solutions to help them run their business with ease.

Known as the software company with a heart, we are extremely customer focused. Our clients are our number one priority, and we do all we can to make sure their business needs are being fulfilled. With a growing community of clients and offices in North America, Ukraine, and the Philippines, our mission is to be the all-in-one software solution that propels businesses forward!

About You:
We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope. The ideal candidate is an experienced sales professional, who thrives in a quota driven environment, doesn’t stray away from a challenge and is passionate about health & fitness.

Responsibilities:

• Manage a book of business and continually meet or exceed role standards by actively engaging with and retaining clients
• Retain and grow assigned accounts
• Provide effective solutions to reaching clients’ goals by understanding clients’ organizational structure and business models
• Conduct ongoing client meetings to communicate best practices, successes, and data-driven results to solidify relationships and facilitate business reviews
• Provide expert knowledge of WellnessLiving’s software and tools, and advise on key features and functionalities to meet clients’ needs
• Regularly review existing WellnessLiving client data to anticipate future client needs
• Inform clients on existing promotions, and the benefits of the additional services, as they are released
• Create and analyze client reports to anticipate issues and identify trends and opportunities
• Work closely with the Sales, Customer Success, and Onboarding teams to implement strategies for maximizing revenue opportunities

Skills & Qualifications:

• 3-4 years of experience in a fast-paced, client-facing, client-focused role, forming strong client relationships and identifying areas for revenue growth
• Educational background in Business or Sales is an asset
• Experience working with health & wellness industry clients is a strong asset
• Comfortable meeting with customers, including creating meeting agendas, pre-meeting preparations, and completing post-meeting documentation and follow-ups
• Proven dedication to developing strong client relationships, with a focus on client retention
• Outstanding listening and communication skills with the ability to uncover potential areas of concern and areas of opportunity
• Ability to independently, effectively, and efficiently manage and maintain a book of business with clients ranging from small through to enterprise/franchise level
• Strong analytical and forecasting skills with the ability to identify trends and opportunities and proactively identify potential client concerns
• Ability to work effectively within a team environment; communicating with several internal departments to collaboratively determine best solutions for clients

Please note that those who meet the qualifications for the position will be contacted directly.

We appreciate you taking the time and look forward to reviewing your application.

WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.