What are the responsibilities and job description for the Clinical Technology L2 Support position at Wellpath?
You Matter
• Make a difference every day in the lives of the underserved• Join a mission driven organization with a people first culture• Excellent career growth opportunities
Join us and find a career that supports:• Caring for overlooked, underserved, and vulnerable patients• Diversity, equity, inclusion, and belonging• Autonomy in a warm team environment• Growth and training
Perks and Benefits In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including: • DailyPay, receive your money as you earn it! • Tuition Assistance and dependent Scholarships• Employee Assistance Program (EAP) including free counseling and health coaching• Company paid life insurance• Tax free Health Spending Accounts (HSA)• Wellness program featuring fitness memberships and product discounts• Preferred banking partnership and discounted rates for home and auto loans
Why Us
Now is your moment to make a difference in the lives of the underserved. If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time.
How you make a difference
The Clinical Technology L2 Support Specialist will serve as a technical expert and escalation point for select issues from the IT Support and Application Specialist Team. They will configure clinical applications to ensure reliable and user-friendly products and provide 5-star customer support to colleagues in the field. This role will work under normal supervision to provide support and guidance when requested by the Application Support team.
Key Responsibilities
- Provide technical support and guidance to end users, county IT, and vendors for clinical applications.
- Document knowledge base articles and accurately log support issues and resolutions in the ticketing system.
- Attend team standups, cross training sessions, and weekly 1:1's with the supervisor to contribute knowledge and maintain positive relationships with stakeholders.
- Follow the Major Incident process and work with application vendors to resolve issues.
- Actively contribute to providing a 5-star customer support experience and participate in process development/improvement for support strategies.
Qualifications & Requirements
Education
- High school diploma
Experience
- Preferred experience in clinical setting
- Preferred experience in correctional setting
- Minimum 2 years customer support experience
- Knowledge of EHR systems, applications preferred
We are an Equal Employment Opportunity / Affirmative Action Employer
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage you to apply! If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.