Quality Improvement Specialist

You Matter

• Make a difference every day in the lives of the underserved• Join a mission driven organization with a people first culture• Excellent career growth opportunities

Join us and find a career that supports:• Caring for overlooked, underserved, and vulnerable patients• Diversity, equity, inclusion, and belonging• Autonomy in a warm team environment• Growth and training

Perks and Benefits In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including: • DailyPay, receive your money as you earn it! • Tuition Assistance and dependent Scholarships• Employee Assistance Program (EAP) including free counseling and health coaching• Company paid life insurance• Tax free Health Spending Accounts (HSA)• Wellness program featuring fitness memberships and product discounts• Preferred banking partnership and discounted rates for home and auto loans

Why Us

Now is your moment to make a difference in the lives of the underserved. If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time.

How you make a difference

As a Quality Improvement Specialist, you will play a crucial role in collaborating with management teams and quality leadership to identify improvement opportunities and develop projects aimed at enhancing operational efficiency and product/service quality. Your responsibilities will also encompass the management of customer and internal quality audits, ensuring compliance with established standards, and devising and implementing improvement plans to drive continuous quality enhancement across the organization. In this role, your problem-solving skills will be instrumental in fostering a culture of quality excellence.

Key Responsibilities

• Ideate and maintain a pipeline of business improvement projects, overseeing their execution and assisting cross-functional teams in enhancing patient care, safety, efficiency, and customer service.
• Engage directly with various teams, facilitate data-driven insights, and drive necessary business changes while building and maintaining a robust data pipeline for analysis.
• Design and manage a system for data, analysis, and project solutions, enabling performance status reporting and effective communication of findings to stakeholders and senior management.
• Conduct quality review audits, maintain regulatory compliance documentation, and provide training on lean tools and methodologies to drive process improvement.
• Foster a culture of continuous improvement and customer focus by establishing and measuring business metrics and Key Performance Indicators (KPIs) to track and evaluate improvement initiatives.

Qualifications & Requirements

Education

• Bachelor’s degree required

Experience

• 3 years of relevant experience
• Correctional Healthcare or Mental Health experience preferred

Licenses/Certifications

• Certification or education in Lean Six Sigma or other Quality Management System preferred

We are an Equal Employment Opportunity / Affirmative Action Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We encourage you to apply! If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.