What are the responsibilities and job description for the Fraud representative position at Wells Fargo?
About this role :
Learn more about our career opportunities and lines of business at wellsfargojobs.com.
In this role, you will :
Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
Receive direction from managers and escalate non-routine questions
Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications
Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling
Contact third parties for research
Required Qualifications :
Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
Ability to work effectively in structured but flexible, adaptable and changing work environment.
Ability to follow policies, procedures, and regulations.
Strong analytical skills with attention to detail and accuracy
Basic Microsoft Office (Outlook, Word and Excel) skills
Bilingual speaking proficiency in Spanish / English
Call Center experience
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Ability to make timely and independent judgment decisions while working in a fast-paced, high demand and results driven work environment.
Financial services experience
Ability to manage to production goals, deadlines, and various metrics.
Knowledge and understanding of financial crime, fraud, or risk management.
Job Expectations :
Flexible to work any hours during hours of operation, which are : Chandler Monday Friday, 6 am 9 pm, (AZ Time)
Your assigned schedule is subject to change based on business needs and will fall within these hours of operation.Schedules are dynamic and will change based on business need as determined by customer volume;
customers are the primary focus of everything we do.
Training will be for six weeks, Monday Friday, 8 : 30 am 5 : 30 pm
Work Schedule : your initial schedule after training will be presented to you at time of offer.
This position is not eligible for Visa sponsorship
Job Location :
Chandler, AZ 2700 S. Price Rd
Posting End Date : 14 Mar 2024
14 Mar 2024
- Job posting may come down early due to volume of applicants.
Last updated : 2024-02-25
