What are the responsibilities and job description for the Teller position at Wells Fargo?
About this role :
Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network.
You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses.
If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come.
Find out why we’re the #1 financial services company to grow YOUR career. Apply today.
In this role you will :
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Receive direction from managers and exercises judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identify information and services to meet customers financial needs
Required Qualifications :
1 year of experience interacting with customers, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education
Desired Qualifications :
- 1 year of experience interacting with people, demonstrated through work, military, or education
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud / risky accounts and take appropriate action to prevent loss
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Job Expectations :
- Ability to work weekends and holidays as needed or scheduled
- This position is not eligible for Visa sponsorship
Posting Location(s) :
200 1st Ave NW, HICKORY, NC 28601-6113
RWF22
Posting End Date :
Last updated : 2024-03-06
