What are the responsibilities and job description for the Program Manager, Strategic Client Engagement (Global Autonomy Programs) position at Wenco (a Hitachi Construction Machinery subsidiary)?
Reporting to Vice President, Automation and Corporate Development, the Program Manager, Strategic Client Engagement will be responsible for leading strategic client programs to form and establish new commercial service models that will deliver Wenco’s next-generation Open Autonomy capabilities in the global mining sector.
This role will be based out of Perth, WA, Australia.
Key Deliverables and Responsibilities
Maintain comprehensive understanding of all commercial and contractual obligations associated to Global Autonomy Programs
Effectively manage client programs as Wenco’s representative and according to the terms and conditions of contracted obligations
Establish and continuously improve program management charters, risk management protocols, plans and schedules, including inputs from all Wenco multi-stakeholder requirements
Represent and communicate Wenco’s formal position at all nominated key client and third party forums
Provide Wenco Executive sponsors regular information briefings on all program related health, risk and client engagement issues
Convene regular meetings with key autonomy partner organisations to leverage program improvements and innovation opportunity for mutual benefit
Facilitate the development of a Wenco industry methodology for deployment of Open Autonomy
Participate actively in the development of multi-organisational integrated software life-cycle capabilities
Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives
Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
Work with other program managers to identify risks and opportunities across multiple projects within the department
Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
Experience and Knowledge
Bachelor's Degree in Computer Science, Engineering, Information Systems or equivalent.
Project Management Professional (PMP) certification or the Advanced Diploma of Program Management
Nice to have: Master’s in business administration (MBA) or a Master’s in Project Management (MPM)
5 years of project management experience in complex technology development and deployment environments (preferably mining or Oil & Gas Industries)
Technology and operational experience in mining programs (preferably across fleet management, automation and/or associated fields)
High level of business exposure and success in managing, negotiating and expectation setting with clients or third parties
Management of diverse & complex stakeholder groups
Proven ability to deliver milestones in projects and project deliverables
Able to establish milestones and monitor adherence to master plans and schedules
Experience in overseeing program plans and tracking of progress and changes
Provide guidance and role modeling to all members
Skills and Abilities
Entrepreneurial attitude that seeks to identify value accretive opportunities for Wenco’s clients through applied technology, services and/or business partner solutions
Excels in client relationships building, management and communications
Seek opportunities to make improvements to team efficiency and process.
Comfortable with planning and executing a budget
Experienced and expert problem solver
Demonstrable negotiation skills (internal; client; 3rd parties)
Ability to manage and complete assigned work plan objectives and projects on a timely basis.
A critical thinker with strong attention to detail
Ability to understand the different business practices that will exist in a large organisations
Strong sense of regulatory requirements and necessary reporting procedures
High-level organisational skills, including the ability to multitask and prioritise when dealing with a diverse array of competing demands
Excellent stakeholder management skills
Ability to create and execute long-term strategies
Ability to remain calm in fast-paced, high-pressure environments
Ability to handle and analyse large volumes of data
Travel
Availability for 10-30% travel.
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