Team Member

Reports To: General Manager

Job Type: Hourly

FLSA Status: Non-Exempt

SUMMARY

The primary purpose of this position is to perform the day to day restaurant operation functions and to provide exceptional service to our guests. Team Member is required to perform all tasks in a safe manner consistent with TSFR policies and state and federal laws.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Team Member is responsible for the functions below, in addition to other duties as assigned:

• Greet and exceed the guests' expectations.
• Prepare food and drink orders, maintain quality to meet brand standards.
• Answer questions about menu items and promotions.
• Take inventory, restock product, maintain a clean work environment.
• Use cash registers, wash dishes and use ovens/grills/fryers.
• Assist in the training of new team members.
• Use and monitor all kitchen/service equipment.

QUALIFICATION REQUIRMENTS:

To perform this job successfully the candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required:

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or associates. Ability to read, write, and speak English fluently.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Other Skills, Abilities, and/or Training

The following qualities are required:

• Minimum age of 16 years old.
• Committed to providing customer service that makes both internal and external customers feel welcome, important and appreciated.
• Ability to preserve confidentiality of information.
• Ability and willingness to move with a purpose and a strong sense of urgency.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety pf tasks/project.
• Familiarity with industry/technical terms and processes.
• Ability to work within strict time frames and deadlines.
• Ability to work weekends and extended day on an occasional basis.
• Ability to workday or evening hours.

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. The employee is regularly required to do the following activities:

• Remain standing for long periods of time.
• Talk and hear; verbally express ideas and important information or instructions.
• Use hands and fingers to handle, and/or feel; the ability to type, pick, pinch with fingers, seize, hold, grasp or turn with hands, and perceive attributes of objects and materials, such as size, shape, temperature, or texture, by touching with fingertips.
• Frequently required to do the following activities:
• Walk about.
• Maintain balance while walking, standing, crouching, or running.
• Reach up and out with hands and arms
• Lift and push/pull up to forty (40) pounds a distance of twenty (20) feet
• Occasionally required to do the following activities:
• Climb stairs or ladders
• Twist upper torso
• Stand for long periods without a break
• Stoop, kneel, crouch, and crawl
• Lift and push/pull up to fifty (50) pounds a distance of fifteen (15) feet
• Rarely required to do the following activities:

WORK ENVIRONMENT

The employee is regularly exposed to indoor and outdoor conditions with a moderate noise level. Indoor conditions may also include exposure to heat, cold, water, cleaning chemicals, grease, and oil.

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