What are the responsibilities and job description for the Assistant Manager position at Wesco?
Are you passionate about people? Are you fun and upbeat? Are you looking to make an impact in welcoming internal and external customers? Ready to join something fun and dynamic? If you are looking to grow both personally and professionally in a first-class environment, then please consider applying!
Primary Functions: Candidate must have strong customer service skills, leadership, team building qualities, and the desire to advance to the position of Store Manager in the future. They must also be self-motivated, conscientious, reliable, outgoing, able to lead by example and willing to take initiative. Experience with store operations is ideal. Candidate must also possess the ability to work effectively with others and work evening and weekend hours.
Leads by example for all Associates by providing excellent customer service and hospitality. Leads and oversees the growth of all Associates through being the champion for onboarding, training, JP&R, and store meetings. Ensures that Associates have received raises that they are eligible for through training, certifications, and performance reviews. Remains current on all programs, processes, guidelines, and policies and communicates any changes to the team. Focuses on all of the “Dot” programs and champions the implementation of each at the location. Completes any paperwork and tracking as needed to assist Manager in their job duties. Has working knowledge of all tools and programs needed to complete job duties. Uses Wesco’s Unifying Principles, Mission Statement, Strategy Map, and Q-PPAS to guide their actions.
Qualifications: Proficient Customer Service Skills with strong auditory (listening and verbal) and written communications. A passionate drive for striving to provide above and beyond customer service satisfaction with the ability to seek understanding, determine opportunities, and find resolution. Ability to maintain professional, polite, and courteous demeanor when handling challenging customer opportunities with accurate records of calls and visits. Seeking growth in the position long term to further develop customer service and ongoing training development as a team member to build rapport with Wesco’s established policies and procedures. Customer service experience and background is required. Knowledge of Wesco’s policies and procedures preferred but not required.
Minimum Average Hours: 35 per week
Minimum Shifts Expected to Work: All shifts based on business need (we are open 24/7, 365)
2 – night shifts 1 – mid-day shift 1 – shift with manager
Job Type: Part-time
Pay: From $14.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Fremont, MI 49412: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Work Location: One location