Hub Manager

Job Summary:

Under limited supervision, achieves the sales goal of the business unit through planning, coordinating and managing all operations of the store. These operations include: ensuring an excellent sales and customer service experience with customers, meeting and exceeding the store’s annual sales goal, accountability for the Profit and Loss statement, inventory shrinkage, coaching associates and high quality of work life results.

We are Boaters serving Boaters with a mission of More Water, Less Hassle! Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer.

Supervisory Responsibilities:

• Enjoy coaching, mentoring and growing your team for excellent store operations.
• Ability to lead by example, greeting Customers and engaging them to ensure we fulfill their boating needs.
• Agile leader who enjoys prioritizing and planning to drive results and meet business goals.
• Ability to train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases.

Duties/Responsibilities:

• Work with PRO Market Team to grow and support customer base in service area
• Drive sales through execution and timely delivery of product
• Work with Store Manager to schedule staff to meet demand
• Manage all orders in Order Entry System and prioritize as needed
• Ensure the Hub and staff are representing the highest expression of our brand and the service we provide
• Deliver excellent customer experience with every interaction
• Schedule and execute picks to meet SLAs (service level agreements) for product fulfillment
• Ensure seamless and efficient process for pick, pack, and shipping of product
• Provide resolution for any issues or customer dissatisfaction
• Manage all PRO orders processed through the store both pick-up and delivery
• Insure Store Staff is educated and train to support PRO customer business
• Create and coordinate any transfers or special purchases for non-stock product
• Follow up on past due orders and incoming product transfers
• Use best practices and procedures to ensure inventory accuracy
• Provide all required paperwork for delivery of products to customer
• Coordinate van deliveries to meet customer delivery expectations
• Keep areas neat, clean and organized eliminating any bottlenecks or interruption to order flow
• Ensure all needed tools and supplies are available for efficient processing of orders
• Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
• Perform other job-related duties as assigned.              

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent.
• At least two years related experience required.

Physical Requirements:

• Must be able to lift up to 50 pounds at times.
• Ability to be mobile on the sales floor for extended periods of time. 

?To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at www.benefitsgo.com/westmarine .