Receptionist

Being the first point of contact via phone or in person for West Music customers and visitors, our Receptionist will assist West Music in meeting our mission of encouraging people of all ages and abilities to “Play now. Play for life”. Receptionists will answer inquiries and provide information to the general public, customers, visitors, and others. In addition, our Receptionist will be responsible for providing administrative support for the Coralville Lessons program.

What you will do:

• Operate multi-line telephone to answer, screen, or forward calls, providing information and taking messages, ensuring that every call is received by the proper associate.
• Greet visitors and vendors entering West Music, determine nature and purpose of visit, and follow protocol for assigning visitor badges.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or deliveries.
• Assist with bulk mailings and special projects as assigned.
• Make outgoing calls to customers in support of the retail or repair staff.
• Respond to any phone or e mail inquiries regarding general music lesson program in Coralville store:
  • Answer customer questions and requests for information,
  • Partner with lesson teachers to update availability calendar and to schedule new lesson students
  • Communicate lesson cancellations to teachers and students
• Provide administrative support for recitals and workshops for Coralville instructors. Provide on-site support for events as needed.
• Maintain and modify as necessary the Coralville recital hall schedule, working with instructors to ensure effective and efficient use of the space.

What you bring:

• Skilled with Microsoft Office products (specifically Word and Excel).
• The ability to work independently on assigned tasks as well as accept direction on given assignments. Able to work collectively with the administrative team associates.
• Service Focus – demonstrates a personal commitment to delivering high quality, professional, responsive service to customers and co-workers
• Communication – shares and receives information using clear oral, written, and interpersonal skills. Demonstrates active listening with co-workers and customers to achieve results.
• Team Player/Collaborative – collaborates with fellow associates to achieve West Music goals. Recognizes and shows respect for the strengths and contributions of others with the ability to develop effective working relationships with co-workers.
• Results oriented – a "can-do" attitude with a desire to take on an increasing level of responsibility and a drive to meet project deadlines.
• Adaptable – thrives in a fast-paced environment; responds positively to evolving priorities or work assignments; open to feedback.

What we offer:

• Hybrid work is possible
• Full benefits package available the first of the month following the date of hire including:
  • Medical, dental, vision insurance
  • 401k with match
  • Student Debt Repayment
  • PTO/Paid holidays

To provide a safe work environment for all, West Music will require that the individual in this position be fully vaccinated against Covid-19 or request a reasonable accommodation for religious or health-related reasons before your start date.

West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.