What are the responsibilities and job description for the Call Center Agent position at Westaff?
Westaff is looking for a Call Center Agent in the Fitchburg, MA Area for Immediate Start!
Pay: $16.83/hr
Location: Fitchburg, MA
Schedule: Monday thru Friday, 8:00am-4:30pm
Answering inbound and making outbound calls. Provides high level, personalized customer service in order to meet member requests for transportation.
Position Responsibilities:
- • Consistently at minimum, answers 80 to 90 inbound calls in a courteous and professional manner to assist customers with their transportation inquiries following designated policies and procedures
- • Schedules, changes/cancels and confirms transportation arrangements utilizing (CRM) Customer Relationship Management Software
- • Documents customer transportation details, inquiries, requests, comments, complaints and actions taken
- • Dispatches transportation assignments and maintains continual interaction with vendors
- • Performs clerical duties which include but are not limited to; faxing, copying, emailing, filling
Qualifications:
• Minimum of 1 year of related experience
• Excellent listening and communication skills both written and verbal
Benefits working for Westaff: Weekly Pay Free Online Skill Building Training Medical, Dental, and Vision
Apply today for Immediate Consideration!
Salary : $17 - $0
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