What are the responsibilities and job description for the Customer Relations Manager position at Westbury Toyota Inc.?
Overview:
We are seeking a highly motivated and experienced Customer Relations Manager to join our team. As a Customer Relations Manager, you will be responsible for overseeing and managing all aspects of customer relations, ensuring exceptional service and satisfaction. This is a key leadership role that requires excellent communication skills, strong problem-solving abilities, and a customer-centric mindset.
Responsibilities:
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Handle escalated customer issues and complaints, ensuring timely resolution
- Collaborate with cross-functional teams to improve processes and deliver seamless customer experiences
- Monitor customer feedback and implement improvements based on insights gathered
- Stay updated on industry trends and best practices in customer relations
Experience:
- Proven experience in a customer relations management role
- Strong proficiency in English (written and verbal)
- Ability to negotiate effectively with customers to resolve conflicts or issues
- Fluency in Spanish is a plus
- Previous experience in sales or customer service
- Multilingual skills are an advantage
We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our dynamic team and make a difference in our customers' lives.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Westbury, NY 11590: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $60,000
