Clinical Manager

Summary:

Working in collaboration with the Administrative Director of Mental Health, the Nurse Manager is responsible for the following: 1) Developing and maintaining the department’s strategic plan and fiscal/resource management; 2) Facilitating quality patient care by continuing to update clinical knowledge base; 3) Participating in attainment and development of qualified staff; 4) Coordinating ongoing quality assessment.

General Managem

Mission:\

●Demonstrates leadership and commitment to the Hospital Core Values and Mission.

Leadership:

●Provides leadership, training, and support for staff by establishing performance expectations and providing constructive feedback to reorganize and/or improve positive performance.

●Establishes both short and long-term plans to meet department needs. Shows foresight in recognizing problems.

●Effectively communicates Hospital information, as well as departmental expectations and goals, to all staff by conducting regular staff meetings, posting appropriate memos, and holding individual communications sessions as needed.

●Implements policies and procedures in a fair and equitable manner.

●Effectively manages conflict resolution and conducts formal personnel counseling when needed.

Operations/Financial:

●Manages the financial resources of the department effectively and efficiently.

●Prepares and manages annual departmental budget, determining the needs of the department and logically communicates reasonable requests to upper management.

●Is fiscally responsible with expenditure and shows a willingness to continuously improve.

Human Resources:

●Recruits, interviews and hires competent candidates for department position, who will be supportive of the Hospital Mission and Core Values.

●Actively works to improve the working environment to aid in the retention of staff.

●Ensures proper orientation for all new hires.

●Supports and participates in Hospital recognition programs.

●Completes Initial and Annual Performance Appraisals within the required time frames.

●Ensures staff completion of mandatory education requirements.

●Ensures staff maintains updated professional licensure and certifications and forwards documents to Human Resources.

●Actively works with Employee Health to ensure that employees adhere to DOH/DNV/Infection Control Regulations.

Staff Development:

●Provides ongoing training to staff to ensure productivity and knowledge.

●Ensures employee competency by providing ongoing staff development and continuing education opportunities, including staff participation in all mandated and regulatory programs.

Quality Improvement:

●Implements and monitors patient safety initiatives to meet established goals.

●Reviews incident reports and patient complaints, follows up appropriately.

●Maintains target levels of customer satisfaction. Implements initiatives in the department to improve service to customers.

Responsibilities:

Essential Job Responsibi

 

Managing Direct Reports :

• Conducts formal personnel counseling and evaluation.
• Maintains a comprehensive awareness of staffing, ensuring preparation and adjustment of employee schedule.
• Demonstrates proficiency in managing conflict resolution. Forecasts employee requirements.

Communications:

• Keeps Administrative Director of MHS informed of unit operational and clinical issues. Disseminates information to staff in a timely manner.
• Fosters collegial relationships: staff/staff, staff/MD, interdepartmental.

Training and Development:

• Encourages the growth and development of unit staff.
• Collaborates with team members to identify educational needs, designing, implementing, and evaluating ongoing educational and orientation processes.
• Supports colleagues to develop expertise in leadership skills including delegation, time management, resource utilization, and decision making.

CQI:

• Assumes responsibility for the department QA/I program.
• In collaboration with team members, assesses quality of patient care services to encourage ongoing quality improvement in the department.
• Completes Nursing and tech monthly audits, implements corrective action plans for compliance assurance.

Communication with Patient/Significant Others:

• Promotes open/direct two-way communication. Ensures that patient/family/physician concerns are addressed.

Project management

• Assists in development and implementation of department goals.
• Assists Director in identifying unit’s present strengths and opportunities for future development. Collaborates with the Director, completing one project annually.

Ensures productive use of staff by scheduling appropriate personnel to ensure staffing ratios are met. Proactively addresses staffing issues. Assumes clinical role to ensure quality of care. Involves employees in solving staffing challenges.

Job Qualifications:

Essential Job Qualifications

Education:

• Graduate of an accredited school of nursing, currently licensed in the state of NY.
• Membership in a professional organization is preferred.
• BSN or BS in a health-related field is required or presently enrolled in a BSN program.

Experience:

• Minimum of five years of health care experience in a clinical setting, preferably in an inpatient setting. Previous leadership and certification in related field is preferred.

Training/License:

• Knowledge of clinical practice, appropriate technology and practice standards for area of responsibility. Demonstrates initiative and ability to develop sound management principles (fiscal knowledge - department budget, variance analysis, capital budget); knowledge of hospital’s structure objectives, and standards of practice.
• Good interpersonal communication , conflict resolution, and ability to role model the core values.

Other:

• Current New York State Registered Nurse license