What are the responsibilities and job description for the Member Services Representative II position at WESTconsin Credit Union?
Do you enjoy learning about a company's products and services and sharing that knowledge with others? If so, we may have the perfect opportunity for you to spend your day at WESTconsin Credit Union. We are looking for an enthusiastic individual to join our team in a Full-Time Member Services Representative II role. You will be given the opportunity to showcase your relationship building skills to enhance our member experience; making a difference in their financial lives. You will be working in our River Falls location where conversation and getting to know our members is a privilege. You will gain extensive knowledge in our products and services through our exceptional training program! If you desire an exciting, new career and this sounds like a way you would like to spend your day, we encourage you to apply!
Primary Responsibilities:
- Represent the Credit Union to members in a friendly, positive, and professional manner
- Provide prompt, efficient, confidential, and accurate service in the processing of transactions in a Teller role
- Open new share accounts (savings, checking, money market, certificate, commercial, organizational, and benefit accounts, individual retirement, health savings accounts, trust accounts, estate, custodial, and guardianship accounts)
- Provide savings, loan, and other product features, benefits, and information
- Respond to members' requests, problems, and complaints, and/or direct them to proper person for assistance and resolution
- Learn to recognize member's needs for services, and presents and refers them appropriately
Qualifications:
- High school diploma or equivalent
- Proven track record in customer service
- Proficiency in basic computer, data entry and typing skills is required
- A positive attitude, professional image, and self-motivation are essential
- Excellent verbal and written communication skills are required
- Full time availability is needed
Why WESTconsin?
- Excellent 401(k) Contribution Plan and Match
- Competitive Pay
- Health, Dental, and Vision Insurance
- Student Loan Reimbursement Program
- Healthy Living Fund Contribution
- Paid Time Off
- Paid Holidays
- Family-oriented culture that values work/life balance
- Tuition Reimbursement
Visit WESTconsin Careers
We are an equal opportunity employer.
