WSO Vendor Manager (FT)
Coraopolis, PA
Full Time
POSTED ON 5/1/2024
CLOSED ON 5/30/2024
Job Posting for WSO Vendor Manager (FT) at Westcor Land Title Insurance Company, Inc.
Job Summary:
Facilitate the relationship between all vendors and the primary business unit(s). Foster and enhance client satisfaction by establishing a network of providers who deliver high-quality products/services, who provide said products/services within client prescribed time-frame and who provide products/services within company prescribed margins.
Responsibilities:
- Develop and maintain productive relationships with vendors through daily recruiting efforts; to ensure company has sufficient coverage within the geographic footprint of its clients/customers.
- Participate as a member of the management team to increase business from existing clients/customers by recognizing and pursuing vertical and horizontal opportunities to continued company growth via geographical expansion.
- Develop and adhere to training curriculum for vendors including but not limited to articulation of client/customer product types, client/customer requirements and method(s) of delivery to company operating system or vendor portal.
- Create and maintain for each vendor a comprehensive database of costs per unit for all services offered and for all markets (e.g. state and county) to ensure accurate and up to date information is available.
- Place daily, weekly, monthly calls as needed to vendors to ensure open lines of communication for feedback and performance assessments and to ensure positive relationships are maintained.
- Provide detailed documentation of results to demonstrate how vendors are performing as related to specific client/customer service level agreements.
- Track and monitor cost of goods sold to ensure that vendors are providing services to company within prescribed margins.
- Daily use of the company operating systems to document and track vendor activities including but not limited to initial introduction, customer set up, conference calls, process discussions, transactional issues, service complaints, and growth opportunities.
- Additional responsibilities as assigned.
Education and Experience:
- High School diploma or equivalent.
- College degree preferred but not required.
- 1-2 years of vendor manager experience required.
- Title industry experience highly preferred.
Knowledge, Skills, and Ability:
- Demonstrated ability to plan, organize and analyze/interpret data.
- Flexibility to adapt to changing business operations.
- Ability to multi-task a must.
- Excellent customer service skills.
- Computer Skills.
- Sales and Negotiation experience strongly desired.
Leadership Skills Desired:
- Listening.
- Negotiation.
- Planning/Organizing.
- Professional Knowledge.
- Customer Service.
- Integrity & Trust.
Benefits Offered:
- Health, dental, and vision benefits.
- Employer paid disability and life insurance.
- Flexible spending accounts.
- 401K with company match.
- Paid time off and company paid holidays.
- Wellness resources.
Physical Demands:
- The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk or hear. The majority of work is performed in an office environment, with some fieldwork required.
Working Conditions:
- Normal office environment where there is no physical discomfort due to temperature, dust, noise, etc. Overnight travel less than 25% of the time.
NOTE: This job description is not intended to be an exhausted list of duties, responsibilities, or qualifications associated with the job.
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