Clinical Operations Supervisor

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

This position is located in the State of Missouri

Essential Functions and Responsibilities:

• Provide support for the implementation and delivery of clinical experiential learning of the Pre-Licensure nursing program.
• Assist and facilitate in the coordination of clinical experiences, preparation of faculty/staff schedules, and ensure compliance with regulatory requirements of external agencies.
• Support student success through student interactions, experiences, and progression.
• Supervise, manage, and evaluate clinical faculty as assigned.
• Develop and maintain clinical relationships to ensure student clinical experiential learning objectives are met in accordance with programmatic standards and practice as well as support of continued program growth.
• Carry out departmental functions and participate in professional meetings and events in the absence of the SDON.
• Provide positive leadership, direction, and support to clinical faculty across the Pre-Licensure nursing program.
• Fulfil specified obligations as a clinical faculty member if necessary.
• Lead recognition activities for faculty and students as identified by the National Team.
• Conduct ongoing program evaluation to ensure that quality standards are maintained including student retention, satisfaction, and competency attainment using evidence-based tools and measurements.
• Identify, recruit, and review qualified candidates of Clinical and Learning Lab Instructors and staff.
• Conduct orientation of new faculty and staff.
• Prepare documentation as required per state.
• Support student progression and assist with student and staff academic developments within the nursing program.
• Implement administrative policies, procedures, and regulations of the university.
• Represent the Pre-licensure nursing program to external constituencies as called upon.
• Support the Strategic Relations team to represent WGU nursing with various groups and information on WGU nursing programs.
• Support students in the identification of their individual learning needs and provide or support remediation within the clinical practice environments.
• Incorporate student and self as an integral part of the nursing team in the provision of safe patient care when teaching in both simulated and onsite clinical environments.
• Provide and promote a safe and healthy work/learning environment for staff and students ensuring compliance with school of health policies and practices, and occupational health & safety legislation and regulation.
• Model professional standards, including customer service, collaboration, communication, excellence, and technical skills.
• Conduct clinical site visits periodically and as necessary to ensure clinical placements are conducive for meeting student learning objectives, and clinical curriculum is delivered consistently among all clinical faculty members.
• Attend all Leavitt School of Health meetings as required.
• Perform other duties as assigned.

Knowledge, Skill and Abilities:

• Evaluation of teaching and learning against WGU practice standards.
• Ability to anticipate and effectively adapt to changes in program requirements and methodology.
• Ability to work effectively with diverse faculty, staff, and student body.
• Ability to align to a national model, work and collaborate well with teams.
• Contemporary lab competence and knowledge about simulation both high fidelity and virtual reality as evidenced by relevant continuing education and professional organization affiliation.
• Ability to work a flexible schedule to include weekends to support lab instructional needs.
• Excellent verbal, non-verbal and electronic communication, and collaboration skills
• Ability to learn and apply integrated technology systems and tools as required to maintain consistency with the national program.
• Problem Solving Skills: Investigates appropriate resources and involves partners when appropriate. Is future oriented. Assesses what will help or hinder achieving goals. Focuses on what is important.
• Interpersonal Skills: Deals with others in a considerate, respectful, and unbiased manner. Approaches conflict proactively. Solicits and shares feedback openly. Listens with empathy and maintains composure.
• Accuracy: Draws on facts collected from a broad knowledge of WGU's goals and processes.
• Adaptability: Corrects behaviours and communication style to meet the needs of a wide range of situations. Tackles obstacles appropriately. Is comfortable with ambiguity.
• Reliability: Accountable to others; does what it takes to get the job done. Actions are consistent with words. Follows through on commitments. Exhibits exceptional integrity.
• Attitude: Displays commitment to the organization and to personal growth. Is self-motivated and able to motivate and inspire others. Asserts self appropriately to champion ideas. Tells the truth in a direct and constructive manner.
• Initiative: Self-directs with a strong tendency for action. Leads the way to improve performance or processes. Displays keen interest in students and organization.

Competencies:

Organizational Impact:

• Plans and establishes goals and objectives for employees in job area, with direct impact on the immediate, or short-term results of the department, function, or office.
• Typically, does not have budget accountability but may manage day-to-day elements of the budget and assist in compiling data to prepare annual budgets.

Problem Solving and Decision Making:

• Identifies, recommends, and implements ways to improve services and/or job area efficiency.
• Responsible for input to and application of job area policies.
• Problems and issues faced are general, task-oriented, and may be solved by referencing precedents and policies, and may require understanding of a broader set of jobs/issues.

Communication and Influence:

• Communicates within the job area to direct reports, and collaborates with other supervisors, and managers, mainly on job area-specific issues.
• Communicate effectively with staff and leadership.
• Explains policies, practices, and procedures of the job area to others within the University. May work cross-functionally to justify and gain cooperation of other parties on practices, policies, and procedures.

Leadership and Talent Management:

• Supervises and supports clinical faculty team members. Coordinates, supervises, and reviews the work of team members. Guides and provides on-the-job training to direct reports. Monitors performance, coaches employees, and helps draft performance reviews with input from manager. May recommend hiring, firing, promotion, performance, and rewards decisions.
• May also retain technical knowledge of day-to-day work of supervisees.

Job Qualifications:

Minimum Qualifications:

• Master's Degree in Nursing. (Education is verified).
• Pre-approved as faculty if required by the assigned state.
• One (1) year experience teaching in prelicensure registered nursing programs.
• Clinical faculty must hold a current, unencumbered license as an RN in the state of instruction.
• Must meet compliance requirements of clinical facility.
• Able to work 12 hour shifts in the clinical setting (am/pm, Weekends, Holidays)

• Requires basic management knowledge to lead such as work scheduling, prioritizing, coaching, and process execution. Generally, requires broad knowledge of the job area obtained through education and/or experience.

Preferred Qualifications:

• Certified Nurse Educator (CNE)

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Prolong periods of standing in a medical setting.
• 12 hour shifts in the clinical setting (am/pm, Weekends, Holidays)

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As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.