What are the responsibilities and job description for the Hotel Front Desk Agent position at Westgate Resorts?
There are no do-overs with vacations. You know what people need and are legendary at winning them over. You understand that every check-in is a first impression and every check-out could be a lasting one. As a Front Desk Agent with Westgate Resorts, you will be part of an award-winning brand!
About Westgate Vacation Villas & Town Center Resort:
Westgate Vacation Villas & Town Center Resort, which boasts more than 3,000 accommodations, offers you a great opportunity to meet and share stories with guests who arrive from around the world to enjoy Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers such as 14 heated outdoor pools, 14 hot tubs and the state-of-the-art Ship Wreck Island Water Park.
***This is a full-time position that requires weekends and flexible hours.***
As a Front Desk Agent, you will:
- Deliver a personalized experience to our guests and possess a genuine passion for providing first rate service
- Greet and accommodate guests in person and over the phone
- Guide guests through the check in process using our hotel management systems
- Enjoy solving problems, upselling, and promoting hotel amenities
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Wellness Programs
- Tuition Assistance
- Fun, family culture
- Employee Assistance Program (EAP)
- Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
- Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.
Job Type: Full-time
Pay: $14.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekend availability
Ability to commute/relocate:
- Kissimmee, FL 34747: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: One location
