Job Posting for Reservations Agent at Westgate Resorts
Company Description
Starting pay rate: $14 / Hour
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most affordable vacation options out there!
Job Description
Accurately input inbound tour reservations with and without provided transportation. Solicit prospective customers by translations and inbound programs.
Essential Duties and Responsibilities
In-put all inbound reservations with and without transportation
Professionally answer and distribute all inbound phone calls
Keep all qualifications updated and remind and assist OPCs in the event of changes
Translate Portuguese or Spanish-speaking prospective customers to assist OPCs with tour bookings
Call locations informing OPC's of any flow or qualification changes
Answer and solicit prospective customers coming from inbound phone programs
Be able to accurately give directions to all Resorts
Accurately check-in and out outside solicitors at specified locations
Monitor flows, coverage, and production throughout each shift and provide the MOD (Manager on Duty) with necessary pertinent information as needed
Conduct Location Verifications for every shift whereby staffing of each location is verified, and in the event of "open" locations, Field Managers are notified, and records are kept for accurate assessing of penalties to the Marketing Reps accordingly
Packaging of brochures for the Department's Fun Packs distributed at our various hotel Guest Services locations as needed
Verifying "no show" tours on a daily basis and then contacting guests in an effort to get their tours rebooked so as to maximize bookings for the resorts
Book room nights for Westgate Resorts properties, currently and specifically Westgate Lakes, Westgate Towers, Westgate Villas, Westgate Park City, and Blue Tree resorts as needed
Any other light clerical duties as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Must have word processing and spreadsheet knowledge, have good communication skills, be a self-starter without extensive need for direction, work well with others, be organized, be focused on accuracy, and be able to meet deadlines.
This job does not require that weight be lifted or force be exerted, although from time to time, boxes of invitations, paper, and/or supplies weighing approximately 25 pounds must be moved from one area to another, and in an effort to expedite processing or complete a job task, these items are moved appropriately.
Additional Information
Why Westgate?
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Wellness Programs
Fun, family culture
Employee Assistance Program (EAP)
Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
Salary.com Estimation for Reservations Agent in Orlando, FL
$76,858 to $107,890
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